Videocon GSM Mobile Service — miss guiding tariff plan

Address:

Bilaspur, Chhattisgarh

Dear Sir,

I wish to complaint against the Videocon GSM mobile service. They had miss guided in their teriff plan of "free talktime to local videocon numbers". They offered a recharge of Rs 59 where they said to provide unlimited free locals to videocon. It worked well for few months but without any intimation they changed their plan and I used to get 1000 local minutes to videocon numbers on recharging with Rs 59 recharge voucher. On complaining to their customer care, they say that they have intimated me through SMS which I never received. However this plan also worked well for few months, But again when I recharged my mobile with Rs 59 voucher on 29th April-11, I was shocked to see that the free minutes was reduced 25min only. On complaining I got the same reply that the have intimated through SMS on 24th April-11, But I have not received any such SMS, If I would have received their SMS, Why would I recharge then.

Please let me know how to deal with these kind of fraud mobile service providers


Regards,

Kalyan Banerjee,
E-mail- [protected]@gmail.com
Mob- +91-[protected].