Videocon Industries Ltd. — BRAND NEW MACHINE GIVING PROBLEMS

Address:

Mumbai Suburban, Maharashtra

I BOUGHT A NEW WASHING MACHINE OF VIDEOCON FROM VIJAY SALES ON[protected] VIDE INVOICE NOS 81-SWR08-10SIAOT 1781. WHILE USING ON[protected] THE SPINNER OF THE MACHINE STARTED MAKING A LOT OF NOISE. I REGISTERED A COMPLAINT WITH VIJAY SALES ON[protected] BY PHONE. SEEING NO RESPONSE I PERSONALLY WENT TO MAHIM STORE AND MADE A COMPLAINT. THE COMPLAINT NOS IS 1008/B280105 . I WAS TOLD THAT THE SERVICE ENGINEER WILL CALL ON MONDAY. HOWEVER WAITING TILL 1600 HRS AND GETTING NO RESPONSE I CALLED VIJAY SALES AND THEY FURTHER GAVE ME THE COMPLAINT NOS ON VIDEOCON THAT IS MUM[protected]. I CALLED VIDEOCON MR BALWANT, SUPERVISOR TOLD ME THAT MR SUDESH WILL ATTEND BY 1800 HRS. I WAS GIVEN A CELL NOS TO CONTACT. THERE HAS BEEN NO RESPONSE FROM VIDEOCON SINCE THEN. THEY ARE NOT TAKING THE CUSTOMER COMPLAINT CALLS TOO. I WANT TO KNOW WHAT IS THE REMEDY. MY NEW MACHINE IS GIVING PROBLEMS.