[Resolved]  Videocon Industries Ltd. — Service centre not responding

Dear Sir,
I am vijay jain we have given the compaint few days back my compaint no is HYD[protected] We have taken the washing machine from DIGNITY ENTERPRISES, R.P . ROAD, SECUNDRABAD on 29.01.2007 bill no :006892 Videocon washing machine model5500 as we have spoken at this number for rectifing the problem of the machine which they are telling that the macanignizem have to change the cost is of rs 3800=00 phone no: [protected], [protected], [protected], [protected], [protected]
the machine cost is rs 9300=00 { Inclusive of 12.5% vat tax }
Just we want to know that if the company is manufacuring this type of the machine which will work for 2.5 years to 3 years and giving the warranty for 2 years what we can expect the performance from videocon industries ltd, and not geeting any type of responce from them as have talk to the person at they said that we will do somethink but afterwards they said sorry we cant do anythink you should pay for that. I AM NOT HAPPY WITH THE ANSWER
So we are mailling you If we will not get anytype of answer from yours side then at the top we will write the letter and inform that please send the message to all of the person not to use the videocon washing machine.

If we are paying 9300=00 and getting this type of trouble then we are not happy with this brand,
As in the market we have listen that videocon products is ok but the service and profomance is not good in the market, the person in the market is telling to take LG, WHIRLPHOOL, IFB, SAMSUNG, GORREJ, ETC... ARE MORE better than Videocon,
Awaiting for yours earliest reply,
Thanking You,
VIJAY BANTHIA CONTACH NO: 0-[protected]

Service mechanic took some components of the spin dryer on the pretex of replacement but did not turned back even after a week. Personnel visits are also not helping.

V K Gupta
H No. 907, Sector-15,
SONEPAT-131001 (Haryana)