[Resolved]  Videocon Industries Ltd. — Defective Piece Delivered

To

M/s. Electrolux

C/O- M/S. Videocon Industries Ltd.

Global Business Park

Haryana – 122002



Sub. : Complain about Product .



Kind attn. : Marketing Manager



Dear Sir,



This is to bring to your notice the Electrolux make of Washing Machine model No. EWS70 Classic Plus vide Serial No. 64310344 purchased by the undersigned.



The above mentioned machine was purchased from your local distributor /Dealer is M/S. GUPTA DISTRIBUTORS of Buxi Bazar, Cuttack., Orissa. It is to bring to your notice that this model of your machine has been constantly giving us problems since its purchase 1 1/2years back, probably due to some manufacturing defects in this model. There is no proper service back up and even after repeated reminder to your distributor when the service personnel comes, the machine operates for a short period, then again some or the other problem comes up. This has happened a number of time and it is badly affecting the purpose for which the machine was purchased.



We have also purchased different makes of washing machine previously which had a satisfactory operating life. So I would like to draw your attention to this problem and request you to solve it, or replace the above model with a superior quality machine.



I hope keeping in mind your high reputation and market goodwill you will immediately take necessary steps towards the same.



Thanking you,



Yours faithfully,



Sanjay Jajodia

14 cantonment road,

Cuttack- 753001

(Orissa)

Mob.: [protected]

Videocon Washing Machine — Defective Motor fitted by Rag rEF.

We have lodge a complaint for WM.One engineer came from Raga Ref--Ashram--Videocon Authorised Service Centre.He fitted defective motor in our machine.

Videocon Washing Machine — machine defective -

I purchased a videocon washing machine -model 6001DX SN 1100292 from m/s
M/s jyoti Electronics meerut vide voucher no 02/ 053 dated
[protected] for rs 10300. The machine gave trouble from the beginning
and service centre paid visits and attended the same. we brought it to
their notice that machine has some inherent defects and requires
replacement of some vital parts like motor and gear box. they kept
pleading that we are attending it As soon as the warranty period
expired they declared that motor is out of order and gear box too and
they require replacement for which I am to be charged. as warranty
period has expired.
My feeling is that the co did not take notice of the major defects
during warranty period and let it pass so as to avoid replacement
and let customer suffer. It being a unethiical trade practice
requires to be addressed fully . i request you to investigate the
entire period of warranty / transaction and redress my problem . I
request you to meet my genuine demands and get my machine replaced
and compensate for my harassment at the hands of your service centre
and dealer
Hope you willl look into the matter and do the needful to meet my
genuine grievances and not let me esclate the matter further.
Regards
shanti Prasad sharma
194 prabhat nagar
near J P hospital
meerut
[protected]


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Washing Machine — defective

I bought a washing machine from the chembur outlet of NEXT. In spite of repeated request for delivering the machine after making a call to me the machine was suddenly brough to home at 7.30pm Luckily we were at home and we accepted the delivery on 20th of aug. The machine was bought on 14th. only on 9th september someone came to install and show the demo. The machine was found defective and a new machine was delivered on 11th september. Till today no one came to install the machine. In all I bought the machine on 14th Aug and till 14th sep I haven't got the machine for use.

PR Subramanian[protected]