[Resolved]  Videocon Industries Ltd. — not ready to repair machine.

Address:

Faridabad, Haryana

This is with reference to my Videocon washing Machine model Rosa Plus (VS76RLGLCNS) Serial no.[protected], Purchased on[protected] through Bill no. 12939 from Shanti Sales Corporation Faridabad.
Since I had purchased I had logged so many calls regarding this machine which is having several problems, engineers visited at site but could not provide us satisfactory results.

Now since one month machine was having problem of leakage and engineer had visited told us “There was dust in seal I cleaned now there is no problem when we had told us to let us check he had told we are here if you will find problem we will come again” when we started washing cloths leakage was heavy and drier motor got burnt. We logged complaint and engineer visited and replaced motor. But leakage problem was still there. I called to Mr. Pawan Sharma who is the in charge of service for North region as per my information and they had taken our machine at service center. I communicated with him to know the status of the machine and got information from him that there is leakage on drain pipe assembly and near wash tub we had ordered these parts it will take some time.

After one week they returned machine in very worst condition leakage was much heavier than earlier and I again called to Mr. Pawan Sharma he sent an engineer who had seen machine and commented that this machine had not got any repair for a long time there was so much dirt under wash spinner which shows that nothing had been done at service center and machine got scratched during their transportation. Engineer had opened machine side drain and found pipe was not fixed properly so there was heavy leakage. He fixed pipe with some tape and shown us no leakage. After 3 days when we again checked I got leakage again. I again informed to Mr. Pawan and engineer visited with seal. He replaced the seal and shown there is no leakage.

When at morning I put water and 2 shirts machine started leakage through drain pipe. Drier is not taking load, when we put wet cloths in drier. Drier tub is not spinning. I again talked with Mr. Pawan Sharma and he answered me that I am again calling to my team to take this machine in service center. Last time when they had taken this machine in service center they returned me machine with lot of scratches and in worst condition without resolution what he will do again, when he is saying that we will show you here in our service center washing clothes my answer is your engineer had shown me every time but what is the end result, within 2 days problem is again there in machine. What he want to say the warranty is only like chinese product check in their service center and after taking back from service center there is no warranty of the product.

Please check all the service record of this machine since purchase. I am not getting any proper resolution from your North regional service team they had made all their efforts and failed machine is not in the condition of performance. It was my wrong decision to buy Videocon product as I had godrej washing machine since December 2000 till the date of purchase of this machine and never got a single complaint in that machine till 10 year except body got junked and sheet got end of life. Now I am totally frustrated with this machine performance, within one year this machine is having such worst condition what will be the result after warranty.
Please do the needful and give me replacement of this piece.