Videocon Kelvinator — Poor service

Address:

Jalandhar, Punjab

Hello Sir/Madam

I own a KD230L Refrigerator of Videocon Kelvinator Company from Shop: Santosh Enterprises,Adda Bhargo Nagar, Jalandhar,Punjab. I got problem with refrigerator. I raised complaint,i give 4 photographs of liner breakage of refrigerator and other documents as your company employe told me. I registered my complaint on 23-6-10 at the service center Near Kesar Petrol Pump,Jalandhar. Your company employe give me job no. 216. The incharge of the service center Mr. Tulsi Ram said to me that your refrigerator will be replaced. I contact them after 15 days than i contact them after 1 month and they said me to come after 2 months. Now after 2 months when i contact to your service center they said to me that they do not have any complaint related to me and after some time they told me that they have missplaced the photo prof and other document related to my case and again want all that documents. So tell me what to do now ? I can't imagine that your company give a really bad service to costumer. I have all the proof of complaint registered and photographs of liner breakage of refrigerator and bill.

Here is other information regarding my case :-

Bill no. :- 2283
Bobby Electrocare V.P.O. Adda Khurla Kingra, Jalandhar, Punjab
Ph. [protected]