[Resolved] Videocon / Kenstar Cooler

[Resolved] Videocon / Kenstar Cooler — Shameless services

V Vidit from Gurgaon, Haryana

Do not ever buy the kenstar air cooler. There are some design defects in the cooler and company would never provide any services or replacement. Its a shamless customer service center. If you send them an email, they would still never address your complaints. Shamless company Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

skawasthi

from Delhi, Delhi

I purchased a kenstar slim cooler on 4-06-09 vide receipt No.17/1660 from Kohli brothersDB Gupta Road Karol Bagh. From the begining itself water level was not working.After a week the cooler pump stopped working.The complaint was made at call centre but no body came. Again this time with No.DEL[protected].It was told by call centre to attend within 24 hrs. Nobody came.I took some direct numbersand chased some body turned up on third day and told that the pumps are not in stock and will be replaced on saturday. Now saturday is over and they are telling that mail has been sent and pump will be replaced next week.One week without cooler at the temparatute of 43 &44Celcius.
Is it belivable that in a place like Delhi pumps are not in stock.
Horrible.Dont purchase a Kenstar product.
Virendra Awasthi

manoj mg gupta

from New Delhi, Delhi

I purchased ken star slimline cooler in APR2012 and the cooler delivered me was defective and having current leakage .A plastic body cooler started giving electric shocks .after more than 9 complaints in two months the company is failed to solve the problem and not even replacing the cooler which is in under guarantee.what a shameless service .such a big company doing cheap job.