[Resolved]  Videocon LCD TV — Bad Product & Poor service

Address:

Mumbai Suburban, Maharashtra

I bought an Videocon LCD 32 inch in Nov 2009 and since i just usedfor TV it worked fine, In jan, i happened to connect DVD player with it & that time it showed mix screen of both TV & DVD, I compliant to them via email ( have the copy of the same) and since i didnt hear from them & life in city being busy, I too missed it & anyway DVD was not a regular affair for me.

Now for Kids i got Nintendo Wii & that has to be connected along with TV, the problem started again. I again wrote and exchanged over 16 emails hearing that it will be resolved soon ( have copies of that as well)

Then one day I get a shock saying it will cost 4500 to change some part. Why was it not told me when i compliant in the 2nd month when it was in warranty?

I am from a middle class family & values money & had that not been the case i would have gone for best in class product.

I even wrote to the Chairman - Mr Venugopal Dhoot, either the email id mentioned on website is not attended by his staff or they too chose to ignore a poor customer.

It was only after 2 months of try with the service team that i came on the public forum to get it addressed. I know how a brand get affected if something is written online & i promise will come back to delete it once my issue is resolved.

Look forward to your revert Videocon

Manish Agarwal
[protected]@gmail.com
91 [protected]