[Resolved]  Videocon Mobile Charger — Non-working Charger Received

Address:

Mumbai City, Maharashtra

I purchased a mobile instrument for the use of my mother during March 2010. This was booked on-line & the supply came-in through a courier from New Delhi supplier. The instrument Model number is V1665 & its IMEI No.[protected].

On receipt of the new instrument, I found that the Electric Charger unit was not working.

Having checked with your help-line, I was informed to go to your service center for the exchange of this defective charger unit.

I wish to inform you that the nearest Service Center i.e. Accel Frontline Services Ltd. is at Tardeo Road, which is about 5 kms away from our residence. Besides, when we called the numbers mentioned in your Service Center Directory, we were unable to reach these numbers which went un-replied.

I therefore had to contact your other service center i.e. Taipan Electronic at Dadar West. This service center is about 12 kms away from my residence.

About 3 months back, I visited your service center at Dadar. There I was told that the charger unit for the related model number was not there in their stock. Besides, they insisted that since I am staying closer to the other service center at Tardeo, I should get in-touch with them for exchanging the defective new charger.

In the process, I wasted one working day & Rs.260/- for commuting to Dadar & back home from your service center !

Once again I tried the phone numbers of Accel Frontline, your other service center at Tardeo. Fortunately this time, I got connected. However, I was told that the required charger for the related instrument model is not available in their stock. I therefore requested them to note my phone number & name & call me back once they had the required electric charger in stock.

Besides, I also called on your help-line number & narrated the whole experience to them. One Senior Supervisor Mr.Gaurav spoke to me on your behalf who recorded my complaint & gave me complaint number MAN[protected]IB

Today, once again, after almost 5 months have passed after the purchase of this new instrument, when I have not received any response from either your side in response to my above cited complaint, nor received any response from your service center Accel Frontline at Tardeo, I called your help-line number to once again complain about this matter.

Today, initially, one Mr.Rajen attended to my call. He kept insisting that to move the matter ahead & as per the procedure of your company, I am required to go to the service center & deposit the defective electric charger unit with them there against issue of a Job Sheet Receipt. After this, I should call back your help-line number & mention the Job Sheet reference number in my complaint to yourselves. I tried explaining Mr.Rajen that I have already wasted my working day & Rs.260/- for conveyance to your Dadar West Service Center once. However, since he had no remedy to my problem, he put me on to your senior surpervisor Mr.Kamal Kishore who too tried to persuade me to go to the service center for submitting the defective charger.

However, I am adamant that I will not go to your service center one time to submit & another time again to pick-up the charger unit from your service center.

Mr.Kamal Kishore has provided me with Complaint Number RAJ[protected] today. Mr.Kamal has mentioned to me that he should be able to arrange for the required electric charger unit at Accel Frontline, Tardeo, in the next 7 days.

I am writing this message in detail to convey to you how much difficulty I have had to face due to no fault of mine. In fact, I have received a new but faulty important accessory from your side upon a new purchase. Due to this, I am not able to use the instrument as it is not practical to charge the mobile instrument every-time using the received USB cable. Already 5 out of 12 months of warranty have expired, during which I have not been able to utilize the products for the money spent & for the purpose of my mother who is a senior citizen. I have spent more than 90 minutes on phone so far trying to explain my situation & difficulty to your people on your help-line numbers. I have devoted so much time today in composing this matter to convey to you in a manner so that you can comprehend a customer's genuine difficulty in a situation such as that which I am facing now.