[Resolved]  Videocon Mobile Service — Non activation of Recharge Rs 249/-

Address:

Bhopal, Madhya Pradesh

Sir,

In connection to earlier my recharge as on 16.7.2011 for Rs. 249/-, It was exeperienced that the charges for STD call on net also dedecuted from my balance.

After recharges with Rs. 35/- I have complained for the same and answered to my complain that you have recharged with Rs 35/- so last recharge scheme is always activated against previous one. it was also clearify by your customer care incharge Mr. Bharti Parmar as on 22.7.2011 that for getting benefit o[censored]nlimited STD you have to recharge freshly Rs. 249/- so that activation of Rs. 35/- would be desolved and you will get benefit of last activation of Rs 249/-

As per you kind knowledge there is not discussion held over telephone or by email ( there is no email sent for reply ) that you will only get benefit o[censored]nlimited STD to spend another Rs. 249/-. It is quite obvious that no one can spend Rs 249/- twicely in a week time ( 17th & 22nd July) for getting such benefit enless it was clarify by concerned.

I can not understand that once a customer have recharge with Rs. 35/- and if he wish to change their requirement or scheme in future to get better satisfaction by spending the charge of new scheme, you mobile service has banned him to change their scheme for complition of last scheme period. It is just like dictatorship in a business.

I am very much frustated by a way of business you have done with my for getting the satisfaction from you Mobile service.

Once again, I would like to request you to look in to the matter and I hope that you will resolved the issue.

You early reply in the matter is highly expected.

I have really experienced the magic of your way to serve the mobile service in whole new world by giving that such policy of getting recharge.



VH Jadeja