Videocon Mobile Service — Service activation without my knowledge

Murugesan Sivakumaran

from Perumbavoor, Kerala

Address:

Chennai, Tamil Nadu

This is continuation of my ealier complaint.
One service namely one97_Loveki Dispensary was activated without my knowledge.I brought it to the notice of service provider through 198 phone no and I received a message the service is de activated and Rs30 has been credited to my account.But so far it is not credited.The complaint no 198 is not at all attended by any one always a message that all the V help officers are busy try after sometime is played.When contacted through e mail no responce is received.
To the best of my knowledge 1)MOD subscription,2)Callertune Rental subscription,3)Renewal of callertune rental subscription,4)one97_Loveki Dispensary subscription etc were activated and an amount of nearly Rs.105/-was deducted from my account.
First two services were activated when I was in abroad.
I request you to kindly direct the service provider to pay back the deducted amount to gether with compensation to my mental agony.
M Sivakumaran

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Comments

surendrareddy_t

from Mumbai, Maharashtra

phone — activation without my knowledge

Hi,

I am new subcriber of Airtel.

I have never subcribed for any offers for Airtel. Still I am receiving the message "You have been renewed for Bollypack subsciption service from Airtel. You have been charged Rs.10".

No one is receiving my call when I call customer care and it is not providing the options in English. Hence I am not able to reach customer care.

Regards,
Surendra
Mob: [protected]

Murugesan Sivakumaran

from Perumbavoor, Kerala

Videocon Mobiles — service activation without my knowledge

I am a customer of videocon mobile more than a year.My number is [protected].
During[protected] and[protected] I was travelling in Australia.I did not use the phone during this period and the sim was with me in Australia.
during my absence my service provider activated some services without my consent/knowledge and charged for the same.And they were renewed without my consent.Since the complaint no 198 is not available i sent a mail not to renew the services and refund the amounts deducted without my knowledge.Some more service was also provided without my knowledge and amount deducted for it.
My request for refund was not acceeded to by the company.
I request you to kind make arrangements to recover the money deducted from me for services provided when I was away from country and without my knowledge/consent.
Thanking you.
Very sincerely yours,
M Sivakumaran,
Ph. no[protected].
Landline no.[protected],
S-3,SBA hi-tech(II floor),
19/10,Mannar II street,
Nerkunram pathai,
Vadapalani,Chennai-600 026.