Videocon Mobile V1655 — Defective cell phone and poor service

Address:

Dehradun, Uttarakhand

Dear Sir/madam,
I had purchased a videocon mobile model V1655 through Homeshop 18 in Jan 2011 to gift it to my wife on her birthday ,but since beginning itself it was a problematic set for which I had done complaint to home shop 18 also and asked for its service centre at Dehradun, which they were not able to tell me for about a week. There were complaints like (1)There was lot of destortion during any call, (2) It is not connecting to PC, (3) In Aug 2011 Its desplay became white when taken to the service centre (M/S Allied Infotel) They told that its desplay was broken and it is not covered under warrenty and will be repaired for Rs 1200.00. I agreed to get it repaired as I don't have any option. The set was given on 08 Aug 2011 and inspite of repeated visits and phone calls I was able to get it in Feb 12. Its battery was not charged so I could not check it in sevice centre when I reached home I found it same asd before. I immediately called to Mr Saurabh (service centre owner).He asked me to bring it back to them.Again I had to go there to get it repaired. On 08 Mar 2012 its charger lead broken, I searched in full Dehradun but could not find any lead, then I phoned to the same service centre and asked for the lead or charger.He told that it is not available and will be ordered and I have to wait for one week. Sir Iam fed up with this mole please guide me what to do.

Thanks & regards
Saurabh Negi