[Resolved]  Videocon Mobile V1665 — Refuse to provide service during warranty

Address:

Maharashtra

HOME SHOP18 IS IT SELF IS BIGEST FROUD




I had purchased Videocon Mobile hand set V1665 from Home Shop18 Order No.[protected] Sub order No.40692763 Invoice No. BAR/022012/81690 Order date 21st Feb.2012.
Receipt issued by North India Top Company (p) Ltd. Plot No.#319 Barthal Village Dwarka Secter26,Delhi-110077
Now touch screen of this hand set is not functioning, when I approached to Home Shop 18 they told me to go to th Service Centre in Vashi New

Mumbai when I visited the service centre which is only one service centre in Vashi Navi Mumbai, they first removed my screen guard of Rs.300/- and afterward told me to pay Rs.1500/- towards the repairing of said hand set.In fact my mobile is in warrenty period of One year. When I approach to Home Shop 18 once again they refuse to do some thing as per ther promises before purchasing the Hand sets. When I once again contacted to them the have given my email of Videocon company &
some contact Nos. but email is fake and contact Nos. are not working or may be fake.They also advised me to talk to Videocon and sort out the problem and also they told me that you must have broken the handset hence you have to pay as per video con's service centre demand.The person who told his name Avinash from Home Shop 18 inform me not to contact Home Shop 18 for any assistance.And also told his that HOME SHOP18 is no where responsible for warenty or any assistance in this regard.
Whenever I tried to contact Videocon wherever contacts of videocon is available on there website for my complaint they are not responding and HOME SHOP 18 also not responding to my complaints

Attrctive Offer/Discounts/ warrenty whatever shoing in advertidsement and T V is all fake

HOME SHOP 18 IS ITSELF IS BIGEST FROUD


I will request all others to be carefull while dealing with HOME SHOP18