[Resolved]  Videocon Ref Val 233 Ibh — NO COOLiNG - CHEATING

Address:

West Delhi, Delhi

Dear Sir,

I had purchased Videocon Fridge-VAL233 IBH on 29th Jan 2011 from Fairdeal electronics Dwarka. Since the very first day the fridge dint seem to give cooling as it should have. However, we observed the same for one month. We lodged a complain in the month of March when the fridge broke down. Please find the series of events below:-

(a) March 2011 - Gas filling, entire fridge was opened and 3 engineers visited for 3 days. I was assured that the problem will not be repeated.
(b) second complain in April - NO COOLING - One engineer visited and kept arguing that cooling is happening. He asked me to keep the fridge away from the walls and without any action my complain was closed.
(c) May 2011- My fridge completely broke down and I lodged a complain again#DEL[protected].
This time I also contacted Mr. Rajindra Vij(Area Manager) to ensure best services. One engineer visited my house on Tuesday 24th May 2011 and refilled the gas again and advised us to use stabilizer for future.

On 25th May 2011 - My fridge stopped working again and started working after 2 hours. We kept observing the fridge for the whole night.
One 26th May 2011 - Morning - The fridge was smelling and venting hot gas, I asked the service engineer to visit again and requested him to replace my fridge. He kept arguing and then switched off his cell phone.

Please tell us how to proceed as every morning we are landing up wasting at 2 kg milk and food. We are working individuals and cannot afford to take this further, please let us know what should we do to replace our product.


Kind regards,
Aakriti Shankar
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[email][protected]@gmail.com[/email]
[email]satyaki.[protected]@mazars.co.in[/email]