[Resolved]  Videocon Refrigerator — Service from Videocon.

dear sir,
i have purchased videocon refrigerator on 19.MAR.2011,
around 10 days after purchasing, it is not cooling
and when i complained at call centre there was NO RESPONSE.
i tried complaining 3 weeks.

so please get me out of this problem,
SOME IMPORTANT DETAILS:
Dealer name:Abhishek Electronics, pandeypur, Varanasi

residential address:
Vijay Shankar Prasad
SA-5/159-J-5, Sanjay Nagar Colony, Paharia Varanasi;{U.P.}
Mob No: [protected]

sir

my complaint no - MAD[protected]

I complaint in your customer service on 7th april, your customer Service told within 48hours solve the problem. till now not slove the problem.


how is your customer service? exellant wow.


listen all videocon customer. This is videocon service

Thanks

K.Jaiganesh

Dear Sir,
My Videocon refrigerator bearing model no. S-167 is making too much noise and not cooling. Please rectify the issue at your earliest.

Jeetendra Kumar Pandey
At- Naya Tola Bahuary
Po- Harinagar
Ps- Ramnagar
Dt- West Champaran
Bihar
Pin- 845103
GSM- [protected], [protected]

Even i agree to the above consumers that the after sales service is very very poor. Nobody (customer care executive) is bothered to resolve the consumers complaints, instead of repeat reminders.

Videocon Refrigerator — Late delivery & without Box

I am Dr.Rita Ghatala.I have purchased videocon Refrigerator(capacity:300 liter) on 5th June 2011 from Indiranagar,Bangalore.I was suppose to get delivery on 6th June 2011 but didnt get.And E-zone executives were giving me false promise regarding delivery.Still this is pardonable but i got refrigerator without Box.I again contact E-zone executive for the box (carton).After couple of call they asked me to collect the big box (carton) from showroom.
Is it customer's responsibility to collect it or yours?

I kindly request you to deliver Box as early as possible at my place.

Customer name:Rita Ghatala/ Jetun Patel
Item:Videocon Frost Free Refridgerator (300 litre)
Purchase date:05-Jun-11
Place:Indiranagar,Bangalore
E-mail ID: dr.[protected]@yahoo.com
Mobile:[protected]
[protected]
If you require further clarification,please feel free to contact me.

I am Mrs. Lathif from Parrys. On 29.6.2009 we purchased a Videocon double door fridge for Rs.10300/- from CABCO PARADISE (P) LTD, Broadway, (opp.High Court), Chennai 600001. Tel – 25362221. This fridge has given nothing but trouble from inception, and still continuing to be a menance. As soon as we brought the fridge within 1 month the fridge started to heat up instead of cooling. The shop where we bought explained it is most probably the compressor gone. It took 1 week for the compressor guys to come and fix it. Similarly, first year itself 3 times 3 compressors were changed… Unbelievable !!

The second year it was altogether a different thing. Day by day the cooling was reducing, at present we cannot even keep a pack of milk overnight without it turning curdled following morning. Past three months, the fridge is used only for keeping mild cool water. Last week I called up Videocon cc. And a technician came. He did a few minutes checkup and said the reason not cooling is gas is over. Mostly the warranty for fridge parts is one year, after warranty everything is chargable. Gas cost Rs.1800, and max. warranty for gas is around 3 months. So I have brought in our local technician next day, and he inspected thoroughly and shown us the problem is gas line blocked, not that the gas is over. Further it seems that it is not a problem which can be rectified. Even if we put in fresh gas, after 5-6 months again the problem will recur. So he is asking what is the point? According to him Videocon is a failure model, better go for LG or Samsung.

We have used a number of fridges in India, and abroad as well. Some fridges we have used for 15-20 years without a single problem. But we never encountered the problems we are facing with Videocon fridge. When I read some of the prior complaints by other Videocon consumers, I understand the symptoms of my fridge is common for their fridges as well. Clearly there is a manufacturing technical defect for frequent breakdown.

So the question I have is what is the use of this fridge, and what is the solution, and how much should we go on investing for the fridge to keep it going, is it worth, or should we dispose of it altogether and buy a new fridge of a reputed brand.. We had a high opinion of Videocon, which is going down when it is giving frustration and starting to hit our pocket now. I mean it just looks like all the parts are of poor quality and put in the fridge till the warranty period of 1 year, after which it is the customers headache to pay and replace the parts. So I hope you will look into this matter and give your solution what to do. My contact no.[protected]

Videocon — New fridge with 2 times servicing

I bought this new Videocon fridge on 8/8/10 and after 3 months the compressor got damaged and replaced. Again after few months the fan got damaged. Every two or three months the cooling system stops working. Customer care people gave a phone number of a person who is technician in charge,which is a switched off number. There is no assistance from customer care people. Please help....

My number is [protected]

Videocon Refrigerator — compressor not working,request for replacement

we purchased a videocon refrigerator in the month of january 2011model no.vap243.but with in two months we have faced a problem with the compressor and the fridge was not cooling.service center men has came repaired it for 5 times still it's not working.we request you to REPLACE the fridge as soon as possible.

Videocon Refrigerator — Third Class products of Videocon

We have purchased VIDEOCON refrigerator just a year before once it was replaced and the replaced unit also having many problems 5 to 6 times we have launched complaints the person comes repairs and then again the same problem exists it seems we have purchased a headache, request people BAN ALL VIDEOCON PRODUCTS VERY LOW GRADE PRODUCTS AND AFTER SALE SERVICE.

I purchased double door Videocon refrigerator four ears back. For the past couple of days no cooling. Verified with local mechanic. He told the compressor fault. Five year warranty is there for compressor. What can I do

Hi,
Pls clear me only one thing that have you any solution of my problem or not ?


Regards
Om Kar Rai


On Sat, 01 Oct 2011 15:29:24 +0530 wrote
>




Dear Customer,



We deeply regret
for the Inconvenience caused to you.

We are in touch with the respective branch over
your issue and will make sure that your problem gets resolve on the priority
basis.


Thanks &
Regards,
>Neelam Negi
Customer
ServiceDept.
>Videocon Industries Ltd.















Please SMS SVC to 53030
and our
customer care excutive will get back to you within 2 working
hours.


>


From: shyam singh
[mailto:[protected]@rediffmail.com]
>Sent: Friday, September 30, 2011
6:34 PM
>To: [protected]@vgmail.in
>Subject: Re:
RE:VAR[protected] /VAR[protected]
>
>
Dear Concern,
>Your engg has visited for REF but both product is
still in same condition . So if it is possible pls
repair.
>
>Regards
>OmKar Rai
>
>
>On Sun, 11 Sep 2011 15:40:09
+0530 wrote
>>
>
>
>
>
>
>Dear
>Customer,
>
>
>We
acknowledge
>your mail and really appreciate your effort for sharing your
concerns with us
>through our web services.
>
>Further to Your

>Concern we have forwarded the Issue to the Concerned
>Branch.
>And
Assure You
>That an immediate Step would be taken in this Regard.
>
>Our
Branch Service
>Engineer Would Definitely gets back to you at the

>earliest.
>
>
>Thanks &
>Regards,
>>Deendayal
>Customer

>ServiceDept.
>>Videocon Industries
Ltd.
>
>
>
>
>
>
>
>
>Please SMS SVC to 53030
>and our

>customer care excutive will get back to you within 2 working

>hours.
>
>
>>
>
>
>From: shyam singh

>[mailto:[protected]@rediffmail.com]
>>Sent: Sunday, September 11,
2011
>11:42 AM
>>To: [protected]@vgmail.in
>>Subject: Complaint in

>REF & Washing Machine
>>
>>
>Dear Concern,
>>I have
purchase one wm & REF of videocon beforw
>2 month ago, But both product
is not working properly.
>>
>>1. REF - Very low
>cooling at lower
side .
>>2. WM - Washer not working.
>>
>>Prduct

>Detail:-
>>
>>1-REF VAP 233 IBM RFB[protected].(Double
door ).
>>2-
>VGS 65 GDZ,[protected]. (Semi automatic washing
machine) .
>>Date of
>purchasing :- 3rd July 2011
>>
>>Name:-
Omkar rai
>>Address - H.No.155
>, Doman pura (Sarju rai ka pura ), Mau
nath bhanjan 275101 .
>>Mobile

>-
>>[protected]
>>
>>
>>I am waiting for
Service
>response.
>>
>>
>>Regards,
>>Omkar Rai
.
>>Mo:-[protected]
>>
>>
>>
>
>
>
>
>>Treat
yourself at a restaurant,
>spa, resort and much more with Rediff Deal ho
jaye!
>
>

I have purchased a refrigerator from M/s Kalpana Enterprise Vadodara -390001 Contact no. 2436251, 2434880 on 29th Aug, 2007. A complain was lodge on 29.03.2012 - attended and I was told by M/s Guru electronics and electrical – service agency’s engineer that the refrigerator’s compressor is out of order needs to be replaced and the replacement will be chargeable due to expiry of warranty. I call the engineer from other service agency M/s Shreeji service agency – contact no.[protected]. I was told that your refrigerator model is of Jully2007 covers warranty. I approach to the dealer M/s Kalpana Enterprise got full cooperation he gave me the duplicate bill too and lodge a complained to M/s Guru electronics and electrical – service agency. Complained was attended This time I was told the compressor fitted in the refrigerator is not embossed serial number needs approval from the company.

In view of above you can understand my problem being tie with “ VIDEOCON” I am going without refrigerator since 29.03.2012 in such intensive hot days.

It is requested to intervene the matter send the approval for replacement under warranty being purchased in Augest 2007 so that I enjoy and feel happy to tie with “VIDEOCON”. Hope for early solution.
Regards

Rajinder kumar
B-80 Desai Nagar
Opp. Tarsali Talav,
Tarsali, Vadodara -390009.
Contact No.[protected]

I purchased refrigerator last year from more mega store mahadevpur bangalore . since from 2 to 3 months from purchase i am very much troubled with it.it is not cooling in lower bay.i complained 1st time it is repaired with cost of Rs 1500 with new device from service man for 6 months warranty but again within 2 months I got same problem. Again the same complaint same repair with same device, same warranty. but again I got problem. I m totally
dis-appointed with the product. I am looking forward to any feedback from company.Else i will through it out. In my life I never go through videocon products.

Videocon D2H — asking recharge before one month

my d2h id[protected]. i have recharge on 01Apr 15, company asking recharge again on 22 Apr 15 before completion of one month.

Hi Team,

I received world class worst service from ever videocon on 1st oct, 2018. My freeze was noisy and not cooling from few days. I kept calling local videocon customer care at [protected] for whole day long, finally 2 technicians came and spent appx. 30 mins and charged me 2500/-. They suggested me to install 1 stabilizer to fix issue. I did that on the very next day by spending 1000+ Rs.

The worst and pathetic scenes are as below:

1. Freeze is in same noise mode
2. That bloody black fat customer care fellow responds very harshly and illiterately always whenever I called him. In place of helping me everytime he asks for the bill no. and technician no aways. Oh, GOD! please take him to you or kill him as he doesn't deserve life or job in videocon at all.
3. Technicians no comes switched off from 1st oct onwards ( [protected])
4. That black fat customer care fellow does not have any records of technicians visited my home on 1st oct. 18
5. That bloody black fat customer care fellow is a non sense, dumb, worst man kind, waste human being too.
6. Those technicians did not provide me even a bill and took away 2500/-
I called him many a times but no resolution received yet.

Please help me ASAP.

Thanks
Bikram