[Resolved]  Videocon Refrigerator — Complaints are not being attended properly

Videocon Refrigerator — Complaints are not being attended

We have purchased the Videocon Refrigerator 10 Sep 2009 from Maa Saptashrungi Electronics Kalya East.

After 6 months refrigerator started giving cooling problem, cooling was not proper
When complained at the videocon service center on 6th June 2009, We received the Complaint No. THA[protected], Next day their representative has visited our place n said he will send the technician to repair the fridge.
Technician has visited our place in 2 days and started the repair work, however after he finished the work, He said start the refrigerator n tell me after one hour if it is cooling properly now but Refrigerator has completely stopped cooling, (No cooling at all), We called up technician but he said he closed the case as OK, n said he will come n visit again to check wats the problem, but he dint.

We launched a new complaint again with the videocon service center on 17 June 2009, Complaint No. THA[protected] & their representative Tushar has visited our place on 18 June 2009, however due to death in our relative, nobody was at home and representative has dropped the card to call & give an appointment.
When we called up the videocon center in evening, Phone officer said he is sending the reminder to the Mr Tushar to visit the place tomorrow on 19 June, but nobody has turned up till 22 June.

When we checked up with call center again, phone officer said the complaint is being cancelled and has to request for new complaint

We had to launch a new complaint again on 22 June 2009, Complaint No is THA[protected]

Videocon — no cooling properly near 2 month back

We have purchased the Videocon Refrigerator nearly 8months back, from Tirumala appliers in Palakonda village in Srikakulam Dist, AndhraPradesh. But it is not working properly in recently 2 month back. I alredy complaint to ur call center toll free number. they give one number, one person came and test the refrigerator, but he was not found the probelwm he simply said tho there is no problem in this . But refrigerator is not cooling properly.
so please suggest to me how to approach that ur authority


Thanking u sir

vediocon service centre

Sir

I had made complaints for my washing machine on following days but till date i had not get any response from your side.

date comp no

19/06/2009 del[protected]

27/06/2009 del[protected]

02/07/2009 del[protected]

04/07/2009 del[protected]

10/07/2009 del[protected]

18/07/2009 del[protected]

Till date my complaint is not attended, today I had a telephone conversation with Mr. Amit and he assures me that my complaints will be attended on monday 20/07/2009.

It is a case of lack of service. I had avalid AMC from vediocon.

If my complaint is not attended within 2 days I will file the case in consumer court for not providing the services and mentally harasment .



Anil Sharma

c-421 SARASWATI VIHAR

DELHI-110034

TEL:-[protected]

To,
The Service Head.
Videocon Refrigerater Division

Sir, I had sending complet 22.04.2009 for my refrigerator and my
refrigerater was ok on 02.05.2009.And Return Complent sending on
23.07.2009. So my complent has not been repair i contact to Mr.Deepak
Mob no [protected] and Mr.Shishir Mob no [protected]. They are not responsing to me. So When my refrigerater will be repaire in how many
days.

Thanks
Satish Gupta
[protected]

TO,
M/S TECHCARE INDIA PVT. LTD;
AURANGABAD.


I HAD PURCHASED ONE ELECTROLUX DOUBLE DOOR FREEZ 275 LIT;MODEL PREMIUM SER. NO.9250247
FROM M/S HARISH ELECTRONICS;AMRAVATI, M.S.RIGHT FROM PURCHASE IF THE SAID FREEZ THERE WAS
PROBLEM OF PERISHING OF VEGETABLES IN BOTTOM SHELF OF THE FREEZ.
NOW IN THE MONTH OF JUNE 2009 I FOUND THAT THERE WAS CRACK & HOLE IN THE UPPER PORTION OF
FREEZ[FREEZER].THE MATTER WAS IMMEDIATELY REPORTED TO THE COMPLAINT DIVISION OF YOUR COMPANY
VIDE COMPLAINT NO.NAG[protected] DT. 8/6/2009.THE SAID COMPLAINT WAS ATTENDED BY YOUR LOCAL
AMRAVATI SERVICING CENTRE ONLY AFTER 4-5 DAYS. ONE OF YOUR MECHENIC MR. M. SAHEZAD REPLACED THE
"TIMER' OF THE FREEZ, AND SAID THAT THE CRACKED PART OF THE FREEZ IS BEING REPLACED & SAID PART
IS BEING CALLED BY THEM FROM COMPANY AS LOCALLY IT IS NOT AVAILABLE. I HAD PUT MY REMARKS ON
YOUR COMPANY'S JOB SHEET THAT FREEZ IS NOT REPAIRED.
TO MY SURPRIZE I OBSERVED THAT AFTER CHANGING THE "TIMER" THE FREEZ DEVELOPED ANOTHER PROBLEM OF
NOT TRIPPING OFF. THE COMPRESSOR OF THE FREEZ REMAINS ON FOR CONTINUOUSLY 4-5 HOURS WITHOUT BREAK OFF.
THE MATTER WAS AGAIN REPORTED TO COMPLAINT DIVISION OF YOUR COMPANY VIDE COMPLAINT NOS. NAG [protected] &
NAG [protected].
BUT TO MY SURPRISE I NOTED THAT THE FIRST COMPLAINT GIVEN BY ME WAS DELETED WITH REMAKRS THAT THE COMPLAINT
IS COMPLETLY SOLVED.AND EVEN NOBODY TURNED UP FOR REPAIRS & NO COGNIZANCE OF THE ABOVE COMPLAINTS WERE TAKEN
ON REPEATED REQUESTS TO LOCAL SERVICING CENTRE THEY ONLY ASSURED THAT THEY ARE SENDING THE MECHENIC BUT
NOBODY TURNED UP.
I HAD ALSO REPORTED THIS MATTER TO SHRI PIMPALKARJI ABOUT 10-12 DAYS BACK WHO HAD IMMEDIATELY ASKED
MR. DIPAKJI THE LOCAL INCHARGE OF YOUR SERVICING CENTRE TO LOOK THE COMPLAINT.THEN ONLY AFTER MR. DIPAK & ANOTHER
MECHENIC MR. SHETTE ATTENDED. THEY ONLY PASTED THE SILVER FOIL ON THE CRCAKED PART OF THE FREEZ WHICH THEY
THEMSELVES SAID AS TEMPERORY WORK. BUT THERE WAS NO IMPROVEMENT AT ALL. THIS FACT WAS ALSO BROUGHT TO THE
NOTICE OF MR. DIPAKJI.INSTEAD OF SOLVING PROBLEM THE PROBLEM WAS AGREVATED WITH NOT TRIPPING OF COMPRESSOR.
MR. DIPAKJI ONLY ASSURED THAT HE IS SENDING THE MECHENIC BUT AGAIN 8-10 DAYS HAVE PASSED & NOBODY IS ATTENDING THE
COMPLAINT.
IT APPEARS THAT I HAVE MADE GREAT MISKTAKE IN PURCHASING PRODUCT OF YOUR COMPANY AS THE CUSTOMER IS
BEING TAKEN FOR GRANTED FOR 2 MONTHS & THERE IS NO SOLUTION TO MY PROBLEM. I HAD NOT EXPECTED THIS TYPE OF
TREATMENT FROM A REPUTED COMPANY LIKE YOURS. I STILL HOPE THAT ON RECEIPT OF THIS COMPLAINT YOU WILL ATLEAST
TAKE STEPS TO SET RIGHT THE DEFECT.
ANTICIPATING POSITIVE ACTION


THANKING YOU,


NITIN R.MEHTA
DATE 31/7/2009



FROM: NITIN R. MEHTA
NEAR NEMANI INN;
SHRIKRISHNAPETH;
AMRAVATI.M.S. 444601

MOBILE NO. [protected].

Refrigerator — cooling system is not proper

I purchased a refrigerator 3-4 months back. Cooling system of the same is not proper. Once your representative have vigited my house for the same problem but all in vain. Problem is still there. Please do needfull.

Refrigerator — not attending properly

My refrigerator was out of order and mechanic attened on 22nd January and repaired and charged Rs 900/- andstopped working from 27 th onwards, I have complained on 30 th of January, My complaint No. 295135, So far nobody turned up to rectify the defect..

for the refrigerator I have takenAMC in 20,07 for two yeas i.e., 2007 and 2008 . But after one year one Mr singh approached me and took AMC for three years by mistake.. My AMC is valid upto january 2011, Since I have misplaced papers, I have paid Rs 900/- towards repair. Please verify the record and extend the AMC upto 2011 and return Rs 900/- paid.
thanking you

K H Babu

my complaint no is-VAR[protected].Till now complaints are not being attended.no service man is come for repairing till now.


Dear Sir,

I have purchased Videocon Refrigerator (Model No. VCP-193-Steel & Serial No. 00256 from Kanpur on dated 15/05/2009.
Dealer Name Electronic Point from where i have purchased.
Now i am facing problem in that refrigerator Cooling System.It is not Cooling Properly.
Pls send your serviceman ASAP.
Other wise suggest me the appropriate solution/ suggest the contact no. by whom i can further contact.

My Address
C/o- Prem Prakash Singh
K-67/66, Bharat Milap Colony,
Nati Imli, Near Ram Katora Road,
Varanasi,
Mo. No.-[protected]
[protected]


Regards,
Ajit kumar Tripathy
Officer-Regional Business Devlopment
TCI-Freight, VNRO
(A Division of Transport Corporation Of India Ltd.)
[protected]