Videocon Refrigerator — Cheating of Rs5K / Global Services, No.38, Weavers Colony, 2nd Main, Ganganagar, Bangalore 560 032

Videocon Refrigerator Model S192 WDDX DCR
[protected] Purchased on 15/20 May 2008
From: Kundan Electronics, Wheeler Road, Bangalore 560 005
[protected][protected][protected][protected][protected]
As a follow up on non-working of the above refrigerator, Global Services, Bangalore, sent a technician to inspect the fridge and was charged Rs.230/- Receipt Job.No.BAN[protected] of 03/12/09 refers.

A person (non Kannadiga, speaks broken English, but conversable Hindi, Aged 25-30 years, tall and fair complexion) called the residence on[protected] claiming to be a technician from Videocon and collected Rs.5K (from my mother aged 80 years) in the guise of having repaired / replaced parts and left the premises within 20 minutes. Assuring the refrigerator would work within 1 hour. As of date[protected] the refrigerator is not in a working condition.

On 22-01-10, we contacted Global Services (Mr.Anil [protected]) and were advised that they did not send any technician from their company and that they do not have a technician fitting the above description. . My query is how come the dubious technician called at the residence when the contact for malfunctioning of the refrigerator was made only to Global Services, Bangalore.

If this refrigerator is not put in working order immediately, I will have not alternative but to lodge a police complain against Global Services, Bangalore, for cheating.

Please respond.

Mrs. Ferdinand