[Resolved]  Videocon Refrigerator — Low quality product and pathetic customer service

I bought a Videocon refrigerator from a Girias outlet on August 16,2009.
Six months after buying the refrigerator when it is still within the warranty period, it stopped working on March 8,2010.CalledVideocon customer service on March 9, 2010 and registered a complaint at 9.52am.
Complaint number –BAN[protected]
I was assured that a technician would be calling me and visiting within 24 hrs to repair the product.
Till end of the day never received any call. On calling the helpline at 5pm, Mr. Aamir from their customer service said that he would call me back in 15 minutes. On not hearing from them again I had called at 7pm only to be told that it would take them 48 hrs. to respond. When I asked to be put across to a higher up, was transferred to Mr.Sumanth and Mr.Kumar(apparently a team leader!!) who gave me different versions of the customer service turn around time but no solution. He provided the following contact numbers of the outsourced service agency of videocon of which none are in working condition.
GX Systems[protected]
Naveen Kishore – 41746260/ [protected]
On being told that none of the contact numbers provided by them are working, all they had to tell was that they do not have any other number to provide as per their records and that I have no choice but wait for call from the technician.Still waiting for a call!!
It is very disgusting to be treated with scant respect. From a Company which projects itself as wanting to be a multinational. With this kind of pathetic customer service, forget being a multinational, theynever even reach the service levels of a local kirana store.
The product is just six months old and well within the warranty period.