[Resolved]  Videocon / Refrigerator D 240 — Faulty Refrigerator

Address:

Ghaziabad, Uttar Pradesh

I had purchased a Videocon D-240 refrigerator on the 23 Nov-2008( Bill attached). This refrigerator was installed in Jan 2009. Since it's installation it has encountered multiple failures of different nature within the warranty period . In one of the job cards dated 22/08/2009 ( Scanned copy attached) I had made an observation that the refigerator has encountered trouble four times in the last six months and within the warranty period which compels me to loos faith over the product and had requested Videocon to either change the fridge or extend the warranty. But this fell on deaf ears and no action was taken. The fridge again created trouble in Jan 2010 and an engineer visited me. Even then I had written to Videocon about the faulty and erratic nature of the product but to no avail. The fridge has again encounterd trouble and I lodged a complaint again complaint no. GHA[protected] dtd 30-jan-2011 the engineer visited and identified that the gas needs recharging. Refer the attached Job card dated 22/08/2009 the gas was recharged within the warranty period and I am surprised that fridge needs anual gas recharging.. I am appalled by the attitude of Videocon that despite writing so many emails to them and phone calls they respond in their usual manner and no senior level executive has talked to me or tried to understand my trouble. Please hel in this Regards. I will be grateful.
Varrious Complaint numbers are:
1. GHA [protected] dtd 22/04/09
2 GHA [protected] dtd 26/04/09
3. GHA [protected] dtd 08/05/09
4. GHA [protected] dtd 22/08/09
5. GHA [protected] dtd 09/01/10
6. GHA[protected] dtd 30-jan-2011

Regards
Vikas Singh
10B/126 Sec-10
Vasundhra
Ghaziabad-201012
Mob:[protected]
emqail:[protected]@gmail.com