[Resolved]  Videocon Refrigerator — Accumulation of defrosted water in the fridge

Address:

Mumbai Suburban, Maharashtra

I live in Chembur (West) Mumbai and am user of Videocon products since over 30 years. Of late there has been a visible deterioration in the quality of service provided by Videocon.

On 5 Dec 2011, I called Videocon service center Mumbai, to attend to complaint of my Videocon frost-free 280 Litre refrigerator, for water spillage inside the fridge.

(Complaint Number mum[protected] dated 5 Dec 2011.)

I was happy to get SMS promptly, stating that either Videocon engineer Vinod Kanaskar or Rafiq Sheikh would call on me to attend the complaint.

On 6 Dec 2011, Videocon technician visited my house. He worked as if he was doing a favour to me. Understanding well from my grey hair that I am a 68 years old man, he had no hesitation in ordering me to switch on the fan for him, take everything out of the fridge and give it to him empty. He even expected me to pass him tools as if I was his assistant. A poor show of poor training given by Videocon to their technicians who come in direct customer contact and crush image of your . This gentleman just would not do anything except showing off that he was very knowledgeable man.

After all the drama of inspection, he could not find the reason of water collection inside the fridge and said in a very irresponsible manner, "This is old, better change it to new one." Before I could ask if he was Vinod Kanaskar or Rafeeq Sheikh, he left without informing me and without taking any signatures on any paper.

I am really surprise what type of training you give to your staff who represent your company directly to the customer. I am writing this for the first time but this is not the first time with me. Every time your technicians behave in similar manner.

I would request you to have my refrigerator checked by a trained and well behaved technician.

Regards

V S Saxena <[protected]@hotmail.com>