Videocon Refrigerator — Not responding to complaint

We have received a reply from you saying that "We would like to inform you that as per our branch, you do not have the bill and warranty card with you."

Please find below the details:::::
Dear Sir,

We are very sorry to inform you that your branch is providing you the wrong information. We are having both the bill and warranty card with us.

Below are the bill details::
Bill No:247
dated 25-09-06
APGST No: KNL/12/2/[protected]
SRI RAM HOME NEEDS;1-5-6;Ligamaya street; Allagadda; Pin: 518543.

If you are not willing to do the service. Please inform the same to us. So that we will proceed in a legal way through Consumer court. But trying to cover your failure to respond to a request in time is not acceptable.

If you don’t want to provide service to the customer please remove the warranty for your products.

Regards,
R. Lakshman Singh

will someone respond to this?????

Dear Sir,

Today is April 16th and since below communication (ie almost 10 days) we don’t have a single communication from you. Is this what priority mean???

What is the problem in solving the issue???

Regards,
R. Lakshman Singh

From: Customercare [mailto:[protected]@vgmail.in]
Sent: Friday, April 06, 2012 2:11 PM
To: Srikanth Singh Rajaputra
Subject: RE: HYD[protected] Complaint on service provided by you.

Dear Customer,

We deeply regret for the inconvenience caused to you.

We are in regular touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.


Thanks & Regards,
Deendayal
Customer Service Dept.
Videocon Industries Ltd..


Please SMS SVC to 53030 and our customer care executive will get back to you within 2 working hours.



________________________________________
From: Srikanth Singh Rajaputra [mailto:[protected]@infosys.com]
Sent: Wednesday, April 04, 2012 5:53 PM
To: 'Customercare'; [protected]@videoconmail.com; [protected]@vgmail.in
Subject: RE: HYD[protected] Complaint on service provided by you.
Is someone there to takecare of this request???

Regards,
R. Lakshman Singh

From: Srikanth Singh Rajaputra
Sent: Tuesday, April 03, 2012 6:18 PM
To: 'Customercare'; '[protected]@videoconmail.com'
Subject: RE: HYD[protected] Complaint on service provided by you.

Dear Sir,

We are very sorry to inform you that your branch is providing you the wrong information. We are having both the bill and warranty card with us.

Below are the bill details::
Bill No:247
dated 25-09-06
APGST No: KNL/12/2/[protected]
SRI RAM HOME NEEDS;1-5-6;Ligamaya street; Allagadda; Pin: 518543.

If you are not willing to do the service. Please inform the same to us. So that we will proceed in a legal way through Consumer court. But trying to cover your failure to respond to a request in time is not acceptable.

If you don’t want to provide service to the customer please remove the warranty for your products.

Regards,
R. Lakshman Singh


From: Customercare [mailto:[protected]@vgmail.in]
Sent: Tuesday, April 03, 2012 4:02 PM
To: Srikanth Singh Rajaputra
Subject: Re: HYD[protected] Complaint on service provided by you.
Importance: High



Dear Mr Lakshman,


We are extremely sorry for all the trouble you've had.

We would like to inform you that as per our branch, you do not have the bill and warranty card with you.

So we can not give you the service free of cost, This will be treated as out of warranty case and service will be chargable.

Kindly arrange the same to avail the service or let us know if you are ready to pay so that the needful can be done at earliest.



Thanks & Regards,
Deendayal
Customer Service Dept.
Videocon Industries Ltd..




Please SMS SVC to 53030 and our customer care executive will get back to you within 2 working hours.



________________________________________
From: Srikanth Singh Rajaputra [mailto:[protected]@infosys.com]
Sent: Monday, April 02, 2012 4:10 PM
To: [protected]@videoconmail.com; [protected]@vgmail.in
Subject: Complaint on service provided by you.
Dear sir,

I have brought a single door refrigerator almost 5 years back which is having 6 years of guaranty. Recently compressor of the refrigerator went down and the refrigerator is not working. We have raised a complaint through customer care almost 1 month back and I still don’t have proper response from them.

I have been raising the complaint for the same reason for last one month. PFB reference number
HYD[protected]
HYD[protected]
HYD[protected]
All this requests have been closed without addressing to the issue. Every time I call, they open a new request and inform me that I will get a call in 24 hours. But I have not received even a single call from them. Even if I call the Engineer SHASHIDHAR(Requests were assigned to him)I was not getting the proper response.
Today an engineer came to house and he was telling that photo of the compressor number should be taken by the company officials and the change of compressor should be approved by the company, then only the compressor can be changed.

This is highly unacceptable to take months to resolve a single complaint. This is not what we expect from the you. Please respond to the request As soon as possible if not I am going to book a legal case against this in the consumer court.

Name: R.LAKSHMAN SINGH
Mobile No: [protected]
Address:: plot no 773 ; survey no 336; yahova nagar; mogulamma colony; yellammabanda; shamshiguda; kukatpally circle; balanagar mandal; GHMC; ranga Reddy Dist



Regards,
R.LAKSHMAN SINGH