[Resolved] Videocon Refrigerator — pathetic after sales service | |||
Dear sir/madam, I abir bhagwat had booked a videocon refrigerator and videocon LCD 32' on 14.03.12 from mohan electronics, ulhasnagar. As I was fooled to believe in videocon products quality and be indian buy indian concept, I have always invested in the same. But few days back my videocon refrigerator has stopped working. As my product is in warranty period I decided to call the 24x7 service and amc number on 04.09.12. Mr. Narsimha rao a telephone operator had provided me with a complain no and assured that the engineer will visit in 48hrs. The complain number is THA[protected]. Today being the 4th day, completing the 96th hour, so far there is no service or call from any such engineers from your end. I was just provided with mobile number. I spoke to one of the person who was about to visit but cancelled as he had to visit the doctor. I also had his boss number but was never attended. Your every single telephone operator is pathetic in terms of communication. To name a few ' miss ashther'. They are rude, manipulative, argumentative. Talking to them were my worst nightmare. A heart patient may loose his life talking to them. I do not understand where the problem lies. I also requested to provide me with the engineer's number, but the same old reply 'our engineer will visit as soon as possible'. Your company fails in commitment about the time period. Sir/madam a refrigerator is a very important product in everyone's life. Hope this mail may assist me with some kindness. I wrote this mail with lots of expectation and believe the receiver of this mail will do justice to my appeal. Please please please do the needful and serve me at the earliest. Yours Loyal customer Abir bhagwat [protected] Sent from my BlackBerry® smartphone abir bhagwat [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
Videocon Refrigerator — Pathetic refrigerator
I purchased a double door videocon frost free refrigerator from Tata Croma in september 2010. It is not even been an year yet and it stopped cooling twice already. If i had not purchased the 2 year extended warranty with it then i would be just shelling out more and more every 2 months. I am highly disappointed with it and demand replacement of the product as it is a defective product. But they would not replace it as every company just wants to sell and fool the customers. I am amazed how such a pathetic company is surviving after fooling the consumers. The national consumer forum should be made more consumer friendly so that the complaints can be registered online and a strict action can be taken against the retailer/dealer/company. Only then the consumers would not feel cheated and India would be able to prosper.