[Resolved]  Videocon Satellite DVD — Defective satellite DVD

Sir

I have purchased a Satellite d2h DVD of Videocon on Sunday i.e 4th Oct 2009 because of the good reviews of the Company. But after the purchase I have seen that the installation manager of satellite DVD , to my utter surprise was not aware of the features of the facilities of DVD.

The reception of the D2H is so bad and engineer tried to go away with just adjusting the colours. Lastly he also agreed that reception in contrast was not correct, so signals are not coming correctly. moreever only 10 -12 channels was received by the dish.

If in just 2 months of launch the company is not showing seriousness then u can imagine how far this product will do.

At the customer service centre, a lady named supriya whose code is PC0240 told that videocon engineer is free after one month. it is just surprse to see that D2H product is launched and company has no engineer so see the customers. Sir u can see what will the reputation of the company.

To ur utter surprise , earlier i was praising videocon for it s product now I am praising videcon for launch of faulty prodduct in the market.

After repeated request my complaint is launched, in a reputed company by ur representative supriya code PC 0240.

A customer purchases a product for his convenience and ur engineer doesnot now hw to install it , no engineer is avialable to solve customer problem.

sir please see to it what can be done

Hope to get some response

My cust ID is 777585 in the name of Vivek Jaiswal, Najafgarh


On my complaint one engineer vistied on 7th .10.2009, but to my surprise he brought a new satellie DVD that was also faulty. when we asked to him to give telephone of videocon officials he declined to give telling his job would be in trouble.

Sir , now u see a company like urs is sending faulty items to customers. moreover ur company is accepting installation report without customer signature.

Customer