[Resolved]  Viveks - The Unlimited Shop (Sic) — Samsung ACs & Viveks Limited Service

Address:

Chennai, Tamil Nadu

Wow, I think these guys prey on foreigners; perhaps their service is worthless across the board. Seems like it from reading the posts on this board!

Still waiting for a call from the local service folks based on this email to Mr. Anand at Viveks, [protected]@viveks.com:

--snip--
Mr. Anand,

Disaster is the only way to describe my most recent encounter with the Viveks service department.

We purchased two Samsumg ACs in April or May, had them installed a month later. One did not work on install, the compressor was replaced with what we were told was a new unit. That AC worked for 2 weeks and failed. It was repaired, it worked for a month or so and failed.

A senior tech came and inspected the unit and said it needed to be replaced as it would never work properly. He would return on Thursday. He did not call, he finally did show up on a Tuesday with a more expensive unit. My very kind wife informed him that the unit he was about to install as much more expensive than the unit we purchased. He called his dispatcher and was told by the dispatcher to "tell her you installed the unit, but just leave and do nothing."

So, a service tech comes to my house, is prevented from making a costly error, then lies to my wife, and finally leaves with a job un-done. When I returned home, I found the service tech left the remote for the AC on the floor, used my desk in place of a ladder, and left black hand prints all over my office wall.

When service techs arrive at my home, I invite them to wash their hands, offer the soap, a towel and cool drink of water as I know it is hot on a two-wheeler. As opposed to respecting my property, they lean on the wall, dirty my office, damaged my AC remote, and scratched the top of my desk.

The last time the tech was here, the dispatcher asked me to document all the damages on the service ticket and she'd call me back the next day. That was about a month ago; I've called in at least twice and have received no reply.

I don't know if this AC is working, or not. A senior tech says it is garbage, a junior tech says it is OK but then treats my house like garbage. Oh, I guess since we don't get the respect of a call-back, we're being treated like garbage as well.

What is up with these guys and how come I cannot a straight answer or the damage to my property repaired? Next call.....? We'll see.

--end--

Still no reply, we've been jerked around by these jerks for over 5 months. Samsung, pull their dealership, customer be very aware, viveks the unlimited shop is very limited when it comes to service. They say: Vivek Limited is a professionally managed public Limited company carrying two retail brands -> I'd suggest they start with professionally managed customer service and then worry about telling us how good they are!

Once our concerns are addressed, I'll update this post to let everyone know. For now, shop elsewhere!