[Resolved]  Vodafone — 2G Automatic / fake recharge and deactivation of my previous 3g plan

Address:

New Delhi, Delhi

Dear Sir, 5 day back on 25th aug 2013, i recharged my voda number ([protected]) with (1GB – 3G) recharge for Rs. 255/- valid up to 1 month. just after four day i received 1 Sms from vodafone that my number has been recharged for 4 Rs. subscription for 20MB (2G) with Transaction id – (DL[protected]). how and from where this recharge came at first place? and due to this recharge, they deactivated my 1GB data recharge i activated just 5 days back. they said i[censored] get any plan recharge, previous plan will be deactivated automatically. i want to ask vodafone who has done this recharge to my number???? this number is not shared to anybody as it is just for my internet use. they are not responding despite my various calls to customer care. their executives are saying..because this recharge has been done via retailer, so they dose not have any details!!!! and to avail the detail (name and location of Retailer at least) i need to go to their vodafone center and show them transaction id, Sir, i visited 2 local voda centers and they again not ready to attend my complaint?? and they sending me back to their customer care executives. They have no answers!!!! In fact…these people are just making fake transactions to dismiss the plans customers have paid them.. it is total fraud..i have seen few more complaints on same issue on internet. You are requested to look in to matter and take action against Vodafone delhi.