[Resolved]  Vodafone — 3G Internet connection problem

Vodafone — 3G INTERNET CONNECTION

I have subscribed a 3G internet connection from vodafone No. [protected] after seeing the advertisement on TV during the world cup. The representative visited my place and presented all false claim that the connection they gave me, will have speed upto 21. MBPS.

You will be surprised to know that the leave the speed aside, I am even most of the time not getting the 3G connection. Usually it connects on Edge where the speed is between 0 to 10 kbps.

Shame on vodafone ............. All FALSE CLAIMS to trap the innocent people.

zakir

Vodafone — connection to the internet

Hi Vodafone,

Since your customer call center can not reply to a simple letter of complaint, about a problem I have been having with the moden stick your staff sold me. I have been doing my own investigation into this matter.

1) I have been having trouble with the modem broardband stick with connection for a very very very long time, I have spent 6hours in total calling your customer care service csnter. the most recent conversation I had was with a lady by the name of Katrina from Techical Surport. As I sad above I have spent 6 hours calling Vodafone, in total 11 phone calls. I have been told that, a) I should have never been sold the broardband modem stick in the first place as the covrage area, Rotorua, has a bad signal rate. b) We will send out a disk that you can load onto your computer an that will help with your connection. c) Yes, Rotorua is in a bad signal area and dail up is the only option via Moden Sticks d) Your staff at the local store said that because of the Mountain range around Rotorua is stopping the signal.

But according to Katrina, your call center staff lied to me and infact, Rotorua is in a good signal spot...so in short, 4 members of your staff are telling me one thing and then I have Katrine telling me it is not true and that Rotorua is ok for a signal. Then please can you tell me why I can't even stay connected to the internet. I have been keeping a note book handee and every time i crash off the net I write the time and usage. 80% of the time I get...Internet connection can not display the webpage...No Sim found...or an RAS error code. And when I am connected to the internet my usage has been wrong, I have video footage of Vodafone overcharging on a 14.5mb update i had to load and Vodafone sad I used 120mb, I have video footage of taking over 20 minute to connect to the internet, I have video footage showing I opened up the internet, and HP, company i tried to download a programme off said i wasn't connected, but all the time I was on (or thoughtI was on) Vodafone charged usage even though i wasn't connected.

There has been 2 times that Vodafone tech's have tried to fix my broadband, but to no avail, the last time Katrina and I spoke was on the 8/3/11 and the call lasted 66mins 46secs at 1426. katrine even told me that there is a problem with one of the stations in Rotorua and the tech's will be working on it.

Katrina also told me that it is in my contract that when broardband fails, that I will be surplied dail up. ummm...I have looked at my contract and can't seem to find anywhere where it says that. please can you forward to me the contract Katrina was refeering to so I can see it. As my contract I have states Broadband only.

I would also like a full printout of every connection with the usage for the last 2years 3 months, a copy of all the bills I have been sent, Copy of the credit limit charges I was billed.

Dean Norman
76 Tarewa Rd
Rotorua
NZL

Vodafone — Connection Problem

My name is Sonam & i am using a Voda Phone mobile no [protected]. The problem which i am facing with this connection is that whenever i recharge my mobile,my balance gets deducted.I have talked so many times in your customer care but of no use as they are saying that because of Internet using my balance get deducted but i clearly told that executive Mr. shammi that i use Internet only when i recharge Internet access card but that person do not understand my concern and i have not use Internet on that particular date which he talks about. I am now requesting you through the email to resolve my problem on priority other wise i will have no option left except changing the no to any other service provider.This is happening since last two months & non of your support are able to solve my query

An early action is anticipated from you.

Regards
Sonam
[protected]