[Resolved]  Vodafone 3G — Vodafone 3G overbilling

Address:

Pune, Maharashtra

I activated the 3g 99 (which according to their website gives me 200 MB) plan on my plan @ August 9 around 2:57 pm by sending ACT MI 100 to 144.
I got a reply your plan will be activated in 2 hours.

So, I started using 3G from around 7 PM at the same day after consulting their customer who said it you can start using 3G after 1 hour. Then next day at around 3 PM I checked my balance and it was -810 from +34 and still when I type *141*9# I see you have 373 MB left in your account (*141*9# is used for checking Data balance).

Now when I called up their customer care they gave me this complaint number [protected] and told me it will be resolved in 24 hours.

I also tweeted to Vodafone India tweeter account and see what they have replied that I have used my 100 MB data usage : (Please check attached image)


100 MB Vodafone are you out of your mind or you are giving false information on your website.
(Please check attached image)

OK So according to Vodafone tweet I have used my 100 MB data usage and used 80 MB extra (as 8 x 10 = 800 which I have been billed) i.e. 180 but in reality I should have 20 MB left ( 200 - 180 = 20 MB).

Still when I dial *141*9# I see I have 373 MB left.

Now Vodafone is tweeting that I have been billed correctly and I cannot call customer care from my phone
to know the status of my complaint.