[Resolved] Vodafone 3G — Vodafone India cheating customers in 3G | |||
I have been cheated by Vodafone India. My plan for the vodafone 3G datacard number is MBB_VOL_850_30d_3G. I have purchased this SIM card from Vodafone store located at Pune. While I purchased the SIM, I was told by the staff that there is offer of additional 3GB for customers. This has also been advertised in the newspapers. So the total volume limit for the month is 6Gb. While my account showed 3Gb, I was told that the additional 3Gb will be automatically added to my data limit. My total usage for the previous month was ~4.5 Gb. I have been charged Rs 15000 for additional usage above 3Gb using the rate 10 paise per kb. So for the first 3Gb they charged me 850 and for the 1.5Gb additional they charged me 15000. Vodafone cheated me on the following points. 1. Staff at the store gave me wrong information. 2. Even though they set the credit limit of 5000, a bill was generated for 15000. They again lied to me that the credit is only for voice and not for data while the credit limit is clearly linked to a customer id. 3. The data connection was disconnected without notice the day the bill was generated. Was this information helpful? | |||
Dec 6, 2016 Complaint marked as Resolved Verified Support Nov 10, 2011 Vodafone India Customer Care's response Hello Sir/Madam, We sincerely regret the inconvenience caused. Please share your number with us here http://bit.ly/vmTqiR so that we may be able to address your concerns better. Regards, Vodafone Customer Care | |||
 4 Comments | |||
Comments
OMG, same thing here! They set the credit limit on their own, to 15000, and now my bill is 15750! without letting me know or informing me even once my GB plan was used up totally, no sms or email that i have completed my monthly plan and now overage will be charged, and they set the limit to 15000! how to deal with this? Do I have any other choice besides just canceling this number? How does vodafone react?
I have bought Vodafone 3g connection in Pune. The executive begged me to buy 3g and he assured me that I wont be having any problems what soever in 3G data. Its been 2 months and I am still waiting for my 3G data to show me H+ signal on my mobile. Finally I have decided to get this connection out of my mobile and get vodafone out!! The customer care executives admit on phone that yes there is some problem in 3G data but bills are always delivered on time!! This is shocking that customer care executives told me that there is no tower in my area. begged me to keep it for 2 more months and a tower is coming up!! I am getting this connection out of my mobile now. Forget about paying bills!!
Please suggest me how to get rid of this most fraudulent telephone service!!
Please suggest me how to get rid of this most fraudulent telephone service!!
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Here is my response to them...
I have already discussed this matter with various representatives from your esteemed organization...
The store directed me to the call center. The call center directed me to an e-mail id. After writing email, to which I have not received any satisfactory response, I have no choice but to disconnect. The acknowledgement received specified 3 numbers...
[protected], 198 & 111
All those people you have staffed simply pointed me back to the Vodafone store claiming they have no details about my complaint.
Whenever I contact the any representative, he has no knowledge of the case, complaint and I have to explain everything. He has no details in the system and he simply directs me to someone else or asks me to wait for 2 days.
You want me to publicly quote my number here while you don't respond to open complaints in your system. My inconvenience is very painful and I will make sure that other consumers and potential customers do not have to undergo the same. I will make sure that I explain this to one such person for every single rupee you have over charged me.
Good luck!