[Resolved] Vodafone — Abusive Language

Nitin Ahluwalia

from Delhi, Delhi

Address:

Gautam Buddha Nagar, Uttar Pradesh

I called customer care regarding a issue and i had a word with Rajesh (a punjabi) he kept giving me the same answer but i was not able to understand his language as he was eating up words and i kept telling him the same thing then he used abbusive language and then i lost my temper and i also gave him some. however it was started by him at around 22:20. Then i called back at 22:32 and i spoke to Karuna and i asked her to transfer my call to her senior which she did however i am sure that the person whom i was talking to was also a executive as he was also very rude to me then i called up 198(complaints helpline number) at 22:40 and i had a word with balwant and i also told him the whole story and asked him to transfer my call to his senior which he did not rather he told me that his senior is not available and disconnected the call. Then again at 22:48 and 22:53 i had a word with Harshdeep and Karuna again and they kept telling me that their senior is not available and i should call up after 2 hours.

Kindly reply as i am going to file a complaint against these guys.

Regards,
Nitin Ahluwalia
[protected]

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Dec 6, 2016

Complaint marked as Resolved

Verified Support

Feb 09, 2012

Vodafone India Customer Care's response Hello Sir/Madam (xxxx_786),

Could you please share your number with us here http://bit.ly/AwrT9X ? We'd like to address the matter at the earliest.

Regards,
Vodafone Customer Care

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Comments

Complainant8442573

from Mumbai, Maharashtra

Dear Sir/Madame,

i am one of the user of vodafone and i am regretting on my decision. the mobile no is [protected], it's on my brother's name Ashwini kumar but i am (deepshikha) using this no. the issue is i paid my january bill and changed my plan in January end ..when i got my bill for febreuary the amount was high so i contacted vodafone and asked for itemised bill they told me to do it on IVR. when i called on IVR as usual vodafone was facing technical issue, so i phoned again informed this and asked for itemised bill they said within weeks time i 'll receive it...but 2 weeks passed and i didn't receive it . Then one day they barred my outgoing services i called them and informed i have not received the bill how can u barred my outgoing the guy told me ..within 2hrs the line will get active but i need to log on vodafone website check my bill and make the payment immediately i tried to log on but the happy to help vodafone was not giving any option to fill my number or password... again some technical problem.on 28th march i received the itemised bill. now it's month end i 'll receive the salary on 5th april ..today morning when i received the call i informed the representative that within 1 week i will make the payment with all the late payment charges and interest...but he was not ready to listen and insulted me ..then my brother took the phone and he tried to explain the same thing that within a week we will make the payment..but

that man spoke like he owns the company and said in threatening way that he will come to our house and see how we don't make the payment. If this is the way to deal with customer then i am really sorry for the company and i request to the authority of consumer forum to make some strict rules for them...i am not denying that .. customers are always genuine but if a customer in genuine he won't take the of any body. i called them so many times and they took time in sending the itemised bill why should i take the of a mere employee of the vodafone i am not denying the payment, that i will do for sure within a week. but i have big time problem with that guy whose name was Arun and he called from this no .[protected].

i hope you will do the needful and give them a lesson so that in future they will think 10 times before using abusive language or threatening to the customer.

Thanks and Regards,
Deepshikha mahto

sathya_miriyala

from Chandigarh, Chandigarh

Dear Team,

I have taken a connection from Vodafone, this connection was taken about a year and half back while hutch was the service provider. My payments were prompt.

After the take over of Vodafone I get charged for servives that I have never requested ( Beauty tips).

When I called customer care abt this there wasn't any proper responce and the agent hung up the phone.

I decided not to pay the bill untill I get the clarification, when multiple from Vodafone called me for bill payment I responded that I need the proof why the services are billed to me fro bill payment.

Now the issue has gone so much that someone from Vodafone legal calls me and my relatives for bill payment and using obscene language.

This is quite disturbing and would like to get justice.

Thanks,
Sathya

frien17

from Mumbai, Maharashtra

Got a call from Akansha(Lower Parel DSA) used Harsh & Abusive Language.
Have lost my Vodafone card last month & had requested collection Employees to send executive but not sending & only harassing with the calls.

xxxx_786

Hi,

Ronit Khanna calling me as Vodafone executive has sent me an abusive sms. I couldn't pick his call due to some urgent work. Is this a way of dealing with a customer?

Is this a way of selling new connections to the customer by Vodafone?

His contact no.
Landline:[protected]
Mobile: [protected]

A strict action should be taken against him to avoid such thing in future.