[Resolved]  Vodafone — Poor Coverage

Vodafone — Poor Network

I live in Mind Space area in MALAD [W] Mumbai which is one of the posh and most happening place in the city. But unfortunately, my cell phone service provider VODAFON doesn't provide me with proper network. I have repeatedly lodged my complaints but I get same formatted answers each time as taught to the call center staff. As a result, I can't make calls properly and there are always call drops. The call gets disconnected in the middle of the conversation and I find there is no network coverage. I checked with few of my friends residing in various other locality and found they are also having the same problem with their VODAFON number. One of my friends lives in Thakur Complex, Kandivali [E] which is again a posh area in the city but he also face the same network problem. However, in the same area other networks work properly. So, after facing this problem for last 3 years now I can proclaim "VODAFON IS THE WORST SERVICE PROVIDER IN MUMBAI CITY WHEN WE TALK ABOUT ITS NETWORK."

Vodafone — Network complaints

Sir/Madam,
I have been complaining A LOT about your network in my residential area which is well within a big metropolitan like Bangalore i.e Koramangala. Till date i have got innumerable assurances from your side and many have come to my place to check the network and gone back agreeing with my complaint. So much so i was also given a waiver on my minimal monthly charges for this. I make a lot of ISD calls and it gets cut off in the 3rd or 4th second thus charging me for a whole minute which frustrates me. I dont know if this complaint will work because i am demoralized already. I do not understand why in a full fledged city do we have problems from one of the extensively used mobile service.
Please do the needful.

dear sir
your vodafone network is not good
we are from mumbai ghatkopar, tilak road, near sindhu bagh,
this area network is dam bad
pls, do good job in network

Vodafone network — Inhuman behavior by Vodafone

Hi

I rang the Customer care for a concern I am facing from the last 48+hours that I am unable to make or receive any call from the billing address(my residential address). A compliant was registered & was informed that this would be taken care of in a matter of hours – which was a justified answer to me.

After a while, I received a text message stating the following – “Hello! Your service registration number is [protected]. We shall respond to your query by Monday 26-Apr-10 11.21am.”

The following message was contradictory from what was verbally communicated to me. At this point, I was furious & called the Customer care, spoke to a guy who could barely understand English – which added to my frustration. That executive could have always told me to speak any local language if he had trouble understanding me --- which he did not. So, with no option, disconnected the call as I had reached the boiling point.

Called again, with hopes that I could speak to a manager. The 2nd executive told that there could be nothing that could happen & I can disconnect my mobile connection if I am not happy with the service. BY FAR, the worst sentences I could hear from a Customer Care executive.

After a lot of arguments & long hold time, got through to a Supervisor, who doesn’t have basic phone manners to introduce himself OR thank me for being on hold. (What a pathetic supervisor is what I felt). In a couple of minutes, I realized that he is worse than a executive as he could not understand simple question I had – “WHAT’S THE TOTAL DUE, SO I CAN GO TO THE VODAFONE STORE TO PAY & CANCEL MY CONNECTION”

I had lost my patience, but held on to my nerves & explained that this network problem is causing a lot of disruption to me by telling – My mom has got back from the hospital & there is no one to take care of her at home. She is unable to call me if she has any problems & she is resorting to going to a PCO to call me up. Is this the service I signed up for with Vodafone?

He said something that I have never heard in my entire career in Service Industry – “This is not my personal problem & I won’t do anything about it”

If a company cannot provide services for the money I pay, I am entitled a explanation -- which they cannot.

-Chirag

The coverage of vodafone network on 18th B main, 100 feet road, indiranagar bangalore is horrible..there is no even a single bar seen on the phone...this is very strange since this problem persists only it that plot where I live. Can someone please look into this matter since the phone goes dead as soon as i step in the above mentioned are i.e 18th B main.

Vodafone — poor net work

Hi i have raised an complaint since two months due to bad service no action is been taken and customer care is absolutely useless, poor and pathetic services, false promises, cross connections, and tired of sending too many emails, when i want to do porting they keep dont even let me do that.

please don't take vodafone post- pay services.

Hi,

I am a vodafone customer and I use 2G/GPRS service from past 2 years. The data coverage is very poor these days, I cant access any data with Mobie Data On in my phone and plan.

Please do needful.

Coverage problem Area : Mahape

Hi,

I am a vodafone customer and I use 2G/GPRS service from past 2 years. The data coverage is very poor these days, I cant access any data with Mobie Data On in my phone and plan.

Please do needful.

Coverage problem Area : Mahape