Vodafone — Irrelevant Charges - Not communicated

vikramrajai

from Mumbai, Maharashtra

Address:

Ahmedabad, Gujarat

Hello,

I have issue related to unauthorized charges charged by Vodafone. I have a postpaid connection (#[protected] which was a CUG connection. I decided to get it converted to prepaid as I was not using CUG and my overall usage is low. I got a call from Vodafone regarding this and they insisted me to go for other plan i.e. Talk Plan 179, they also stated that my CUG usage is low and I should migrate to this plan.

But when I received my DEC 2010 bill, they have charged Rs. 65 for CUG. I called customer care but they told that it was because of CUG activated on my number. I want to say that they haven't clarified the scheme and also if I need to deactivate to this service, because they only insisted me to go for 179 plan so I think its their responsibility to deactivate this CUG. I think this is a fraudiciary activity that Vodafone has done.

Please let me know how to get my amount reversed or what can be next possible steps to get my amount back.

-Vikram Rajai
+[protected]

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Comments

amitpand20

from Agra, Uttar Pradesh

Dear Team,

I am very fad up from your Services, you company charged unreasonable bill in last month, I have sent applicantion for recheck that bill amount 1443 approx and also discussed with Vodafone customer executive for same & He conformed me during Re-check of your bill, you have not to pay any late payment charges but in current bill Late payment amount charged as well as they asked me to pay 13% extra as Sevice taxes.,

Please check my application for Recheck Bill on dated 29- Aug -2012 for the same,

So please taking care of this issue otherwise I will defenetly swicth from your Services

Regard

Amit Kumar Pandey

[protected]