[Resolved] Vodafone — Amount calculated after Deactivation | |||
I have been using Vodafone Postpaid connection for past 4.6 years. Since I left India I De-activated my Vodafone number. when I called the Vodafone Customer care they told that De-activation request will take one week to get processed. So I called them a week before my travel date and placed the request. On my travel date my Outgoing calls and Msgs were barred. At end of that billing cycle I got the bill for that whole month (half of the month I did not use). The next 2 months also I got the bill for the number which was De-activated. Now I got a mail stating that "DEMAND LEGAL NOTICE". I have already mailed to Vodafone that amount has been calculated for the months I haven't used. They dint reply for that mail and they have sent a legal notice. This is unfair. I dint think Vodafone have such a policy. Was this information helpful? | |||
Dec 20, 2016 Complaint marked as Resolved Verified Support Aug 03, 2013 Vodafone India Customer Care's response Hi Janani, Please help us with your current and alternate contact numbers at http://bit.ly/18TprXP and we will get back to you with assistance at the earliest. Regards, Vodafone Customer Care. Verified Support Aug 06, 2013 Vodafone India Customer Care's response Hi Janani, We could not get in touch with you when we called. Kindly call our Customer Care Helpline for better assistance. Regards, Vodafone Customer Care. | |||
 5 Comments | |||
Comments
Vodafone — Deactivation
Sir, I have cleared all due. I am unable to make call. May be your office has de-activated. Please check immediately.Mobile SIM NO. [protected]
Hi,
I am attaching my bill as a proof for calling the customer care for De-activation. I have called 111 from my Vodafone postpaid number on 05-Apr-2013 to enquire the procedure for De-activation. Again I have called on 07-Apr-2013 to ask them whether I have to give a written proof for De-activation, they told its not necessary. Again I have called the 111 on 09-Apr-2013, 8pm and placed the De-activation request.
In the attachment it shows the outgoing calls only till 10-Apr-2013. I have requested the De-Activation on 09-Apr-2013; they told the process will take 7 working days so the number should have De-activated on 18-Apr-2013(Max). My bill gets generated on 05th of every month. So there was enough time for De-activation.
I have mailed Mr. Daniel Jabez and Sivakumar Natarajan on this. I dint get any reply from them.
Daniel Jabez (CHN-NE)" <Daniel.[protected]@vodafone.com>
Sivakumar Natarajan (CHN-NE), Vodafone India <Sivakumar.[protected]@vodafone.com>
Kindly advice me and give me the reason why I have to pay May month bill.
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I am attaching my bill as a proof for calling the customer care for De-activation. I have called 111 from my Vodafone postpaid number on 05-Apr-2013 to enquire the procedure for De-activation. Again I have called on 07-Apr-2013 to ask them whether I have to give a written proof for De-activation, they told its not necessary. Again I have called the 111 on 09-Apr-2013, 8pm and placed the De-activation request.
In the attachment it shows the outgoing calls only till 10-Apr-2013. I have requested the De-Activation on 09-Apr-2013; they told the process will take 7 working days so the number should have De-activated on 18-Apr-2013(Max). My bill gets generated on 05th of every month. So there was enough time for De-activation.
I have mailed Mr. Daniel Jabez and Sivakumar Natarajan on this. I dint get any reply from them.
Daniel Jabez (CHN-NE)" <Daniel.[protected]@vodafone.com>
Sivakumar Natarajan (CHN-NE), Vodafone India <Sivakumar.[protected]@vodafone.com>
Kindly advice me and give me the reason why I have to pay May month bill.
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Vodafone — about deactivation
I am deactivating vodafone radio from my phone but it is not deactivating .and money dudceing from my balance Rs.50 every moth .please deactivatede vodafone radio from my phone.