[Resolved]  Vodafone — Extra bill amount

Address:

Andhra Pradesh

Hello sir,

My dad recieved extra bill amount of 500/-Rs. Initially we asked to convert into prepaid or disconnect the phone. Then they promised and gave offer for rental free for complete one year. I personally went to vodafone stores and enquired same. They told there wont be any rent for complete one year. And I asked what is proof. Can you mentioned in a letter. They told it is not necessary. And they have shown me on their screen of complete rental waived off for one year. But in the bill, we got extra 500/-Rs. When we enquired with them, initially they told we will take care. Within one week of time, we will rectify it. They send mail to the higher authority by attaching screen shot which contains rental free for complete one year. (In that attachment, I have seen "complementary offer, rental free for complete one year). After one week time, we again visited to know the status, at that time they are told to pay remaining amount (Exculding 500/-Rs). We paid remaining money and later without our permission, they have deducted 500/-Rs from our deposited amount. When we enquired with them, they told we have deducted because you need to pay 500/-Rs. Even they are not responding to any of the complaints. Please let me know how we can proceed.
I will be really thankful if you provide solution.

I dont have any proof or evidence of saying rental free except we can see at the complaints log at vodafone service centre.

Regards,
Ravi