[Resolved]  Vodafone — Automatic renew of plan even after deactivation code sent

Address:Pune, Maharashtra

Hi,
I have opted for Vodafone 2G data plan. by dialing *111# and after that it showed me 500 MB data for free. I subscribed for that. After which they sent me message that 52Rs. deducted from my account. I thought ok, as I have subscribed for this, lets give a try for the 15 days.
After 15 days , I did not find their service satisfactory. I decided to cancel their service by sending SMS CAN NEWBC52 to 144 on DEC-26 2012. (Which was told me by their CC executive). But after 15 days the service got renewed automatically. and to my surprise, again it got renewed after 15 days.
I lot 52 Rs. twice. So I called up customer care executive and asked for the refund. They noted my complaint ( [protected]) on their system.
However till date I did not get any refund. Whenever I call them , they say that it will get refunded in next 24 HRS. I check my balance in hope that it will get increased by said amount. But Alas .. I haven't yet received my money. can anybody please help ?
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Dec 21, 2016
Complaint marked as Resolved 
Verified Support
Jan 18, 2013
Vodafone India Customer Care's response
Hello Sir/Madam,

Thank you for your time on the call. Trust we were able to assist you.

Regards,
Vodafone Customer Care.
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