[Resolved]  Vodafone — Bad customer svc

Address:

Maharashtra

I have been using the # [protected] which belongs to Vodafone know earlier orange than hutch &know Vodafone for the last 7 to 8 yrs I have had several issues in those years like getting billed for Internet secs for a good 6 months after cancelling it after a lot of call to the cust centre& visiting the gallery the issue got resolved after a year. That least of my problems in 2010 I got an alternate # [protected] for my husband & than moved to Goa my plan was changed to the cheapest roaming plan . In 2012 DEC my husband met an accident lost his phone I called the call centre & suspended the svc they asked me to collect the Sim from the Vodafone gallery in Goa unfortunately the galleries did not have the Sim as Mumbai numb for 3 months we had no connection when asked the call centre to send the Sim says will courier it to my place in Mumbai & ask my 65 yr old mother to courier it to me I pleaded to them to make an exception but nothing no sympathy on the accident & rudely talking I explained that my mother is too old still no changes & as per law no courier companies accept SIM card due to terrorists attacks. After a few days I get continuous calls to pay the bills for that # explained will pay the bill once Sim received but calls from the collection team kept on coming tell how fare is this finally I got the Sim & paid the bills. My concern here is why do they say happy to help when the cust svc agents all I have spoken to including supervisors are so rude & not professional at all how do they even get a job & if asked to cancel the svc they more than happy to do it they do not value cust loyalty .the only reason I m stl with Vodafone is coz the numbber I m using it for a lot time can port it over to Goa as Mumbai numbber please help I want the same numbber but not with Vodafone the worst customer svc ever.