[Resolved] Vodafone — Balance deduction and stopped activated pack | |
Dear Sir,
I had activated VL8 mobile internet pack on my vodafone mobile No. [protected]
as on dated 15/04/2013 Which contains 40 MB Data with 15 Days validity.
It was auto renewal service. Last it was renewed on dated 28/08/2013.
Before next renewal on dated i had used 80% data on dated 10/09/2013 05:40 PM
my data balance was 6.05 MB. Next day 01:20 PM i had used 5 MB data.
But before next renewal vodafone had deducted my all balance Rs. 23/-
by showing reason of excess data uses and auto renewal pack de-activated on my mobile.
I am 100% sure that it was a pre-plan for stopping my internet pack because i had never
cross 40 MB data limit since from 15/04/2013 At present my mobile's network log is showing
total 38.7 MB data uses
Vodafone was sending me two SMS daily for 1GB 3G GPRS = RS. 122 and 500 MB 3G
GPRS = RS. 49 since last 40 days but i have not accept any offer so vodafone had deducted
my balance and De-activated my VL8 mobile internet Pack.
I do not want to get refund-credit for my deducted balance
But i am requesting to vodafone Please send me UNIQE PORTING CODE via SMS to my
mobile So i can change network service provider via MNP Process.
Thanking You Was this information helpful? | |
Dec 7, 2016 Complaint marked as Resolved Verified Support Sep 24, 2013 Vodafone India Customer Care's response Hello Bhavsar, We wish to inform you that 2G data plan providing you the benefit of 40MB data usage at a rent of Rs.8 with a validity of 15 days, was activated on 28/08/13 as per the request received from you. We have checked and found that charges of Rs.23.30 have been deducted from your account for the excess usage done after completion of your Vodafone Live 8 data pack benefit. The charges deducted are accurate as per the usage done from your number. However, valuing your association with Vodafone we are processing the credit of an amount towards the surfing charges as a onetime service gesture. The amount will be credited to your account within 5 working days. However, if you wish to port out from the Vodafone, you may SMS PORT to 1900(charges apply.) Please note that the UPC code will be valid for 15 days from the date of generation. Regards, Vodafone Customer Care. | |
1 Comment | |
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Please Re-activate VL8 mobile internet pack on my mobile with 40 mb data 15 days validity.
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