Vodafone — Change of Billing address

Address:

Bangalore, Karnataka

Dear Sir/Madam,

I am using a postpaid connection (+[protected] from Vodafone. Recently I shifted to a new residence hence I wanted to change the billing address in my bill. My billing date is 12th of every month. I dropped in to Vodafone Store @ BTM Layout on 01-June-2010 and gave a request for the same to Mr. Moin the executive at the store. I submitted a letter from the HR of my company as the proof for my new address. He has taken the request and said it will be done max by 05-June-2010 06:00 PM. The request number is [protected]. I waited till 8th June and I didn’t get any response. I went to the BTM layout store again on 8th June asking for an update on my request. I met an executive by the name Mr. Niranjan. He said there was a problem and taken a new request for the same. The request number is [protected].They said it will closed max by 10-June-2010 06:00 PM. This executive was very rude. He didn’t answer any of my questions on why the previous request was not processed properly. He simply says he has taken a request and they will respond in 48 hours. I told him that my billing date is 12th and I want the new address to be updated before 12th June so that I get the bill in the new address. But he refused to give me an assurance that it will be updated. He simply keeps saying that I have taken a request and they will respond in 48 hours. I again waited for 2 days. Then I called up the customer care on 10th June to get an update. They said the address is not yet updated and the request has been rejected by the verification department saying that I haven’t submitted any proof for my new address. I visited the BTM layout store again and spoke to an Executive Mr. Srinath on 10th June. He verified the details and told me that when the request was taken for the first time the executive forgot to provide the details about what proof he has collected from me. Because of the executive's mistake I had to wait for 10 days now. I asked for immediate update of the address as I done everything from my side. He said he has sent a mail to the concerned department and they will update by end of 10th June. I called up the customer care on 11th June and they said it’s not yet updated and it will be done max by 15th June. Mr.Srinath accepted that it was the executive mistake. I told him very clearly that I want the new address to be updated in my bill which will be generated on 12th June.

These executives are so rude to the customers. Cant answers their queries. They simply take request for everything. They don’t provide any update properly. They are very lethargic and careless. They simply give false promises and don’t care for the customer needs. Why do they call themselves as "Customer Care" executives?

Kindly look into this.

Thanks,
Sathish Kumar