[Resolved] Vodafone — Caller Tune deactivation | |||
I have been trying to deactivate the Caller Tune feature for about four months now. Every time I call the customer care and lodge a complaint, I am told that the service will be deactivated in a couple of days but I don't see that happening. I already have about three service request numbers of my complaints. Each month, an amount of 30 INR is being deducted from my balance towards this service that I never wanted in the first place. Is there something I can do about it? Is there a way to escalate it? I have already called them up five to six times and I am fed up of it. I didn't want to exercise the MNP option just because of this but it looks like I don't have any other go. Is this the kind of customer care that Vodafone strives to provide us? Murali Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Dear Sir,
Pls note that I m a Vodafone Prepaid Customer in AP(Prepaid Mbl No:[protected]).17th Sep 08 I got 3 messages from Vodafone that you are activated a caller tune in my number and deducted around Rs.45/- from my mobile’s account. Pls note that I didn't made any request for a caller tune. I did not send any request this might have happened because I was already talking on mobile. Kindly revert that money to my account as early and please please STOP this USELESS way for earning money.
And you have taken all care for not getting information for DEACTIVATION(Discontinue)
Kindly deactivate as early as possible or give me information about HOW TO DEACTIVATE.
Seen MR ...who is head of this phone activity handeling department. This is a short term gain which Vodafone is going to get If you dont correct your self then you know what will hapen most of your custment will switch over to others phone services. I am not intrested in going any type of COURT because you know its a time consuming and result will take a long time. So please behave like HUMANS not like ------.
HOPE YOU WILL TAKE ALL ABOVE THINGS IN POSITE MANNER FOR BETTERMENT AND GROWTH OF VODAFONE. AND DONT FORGET TO GIVE ME CALL.
Your
very good customer.