| Address: | Bangalore, Karnataka |
HI,
I HAVE VODAFONE MOBILE CONNECTION. MY MOBILE NO IS [protected].ON 26TH FEB NIGHT, BALANCE AMOUNT IN MY MOBILE WAS APP 94/-RS, BUT ON THE SAME NIGHT AROUND 11 30 PM IT WAS SHOWING -105/-RS.WHEN I CONTACTED VODAFONE EXECUTIVE, I WAS TOLD TO WAIT FOR 24 HOURS & IT WILL BE RECTIFIED, AFTER 24HRS, WHEN AGAIN I CALLED, I WAS AGAIN ASKED TO WAIT AND THEY GAVE DEADLINE TILL 2ND MARCH 6PM, I WAS TOLD THAT I HAVE USED INTERNET FOR BROWSING. I HAVE THE MESSAGE STILL IN MY MOBILE SAYING 300MB FREE TILL 7TH MARCH 2011 AND I AM DAME SURE STILL THERE WAS SOME 60MB FREE. THE MESSAGE CAME ON 18TH FEB 2011 AT 7 24 PM. AND WHEN I TELL THEM TO CONNECT TO THEIR MANAGER, THEY ARE DISCONNECTING THE CALL.
NOW THEY HAVE CREDITED THE AMOUNT WHICH IS NEGATIVE THATS IS 105. AND MY BALANCE IS 00.00. AND IS STILL DID NOT GOT REFUND AMOUNT. 94RS
SIR, THE MATTER HERE IS NOT OF 94 BUCKS, BUT THE WAY THESE COMPANIES TAKE THEIR CUSTOMERS FOR GRANTED. WE REQUEST YOU TO TAKE SOME STRICT ACTION AGAINST THIS COMPANY, AS MANY PEOPLE MAY BE SUFFERING WITH SUCH BEHAVIOUR OF THIS COMPANY.HOW CAN THEY DEDUCT MONEY FROM ANYBODY'S ACCOUNT & GIVE USELESS REASONS FOR THE ACT.
THANKING YOU
WITH REGARDS
ARUN Was this information helpful? | 
Vodafone — Bad response from the customer care
Respected Sir/ Madam,As per the above subject, the vodafone has changed my prepaid plan of lifelong free sms to 1rp per sms. This is a mistake committed from their side and I have already complained 7 times from the past 1week and they are yet to correct it.
Each time they say they would correct it within 24 hrs and they have not shown any progress in this matter. When I ask them to connect me to their seniors also they put me on hold for more than 10min but still they have not taken the responsibility to correct their mistake. I am facing this problem since 6th of November 2009 and since then I have complained 7 times. Even today, ie 12th November 2009 I complained twice but no positive response.
Hence I request you to help me out in this matter as soon as possible.
Thanking You
Regards
Namratha