[Resolved]  Vodafone — Excess Charges in bill

Address:

Bangalore, Karnataka

Hi,

I have requested Vodafone to terminate my postpaid connection on the grounds of poor network and signal quality 3 months back. Immediately I recieved a call from a manager of Vodafone saying that the quality issue will be resolved with in 4 months. He said that the Vodafone will give weiver of monthly rental till the problem is resolved and requested me not to terminate the connection and so I accepted. But suprisingly the next month onwords they charged me rental. I tiik this to the notice of Vodafone and they said they'l discuss this this with their managers. They never send me the revised bill but used to call me regularly regarding my dues which I couldn't pay without they sending me the revised bill.

Resently they disconnected my phone and sent me a notice to clear the dues with penalties.
My points are:
1. My repeated grivence regarding the poor network and signal quality is not
resolved.
2. As the Vodafone manager said, they have not weived my monthly rentals.
3. Vodafone charged me panalties for delaying the payment for which they
themselves are responsible. (They did not send me the revised bill so I could
not pay in time).
4. Why should I pay penalties for the mistake of Vodafone?

I carry the Vodafone number for almost 5 years and I never defaulted or delayed in paying bills.

Please help me how can I resolve this conflict and suggest me what should I do.

Pradeep