[Resolved] Vodafone — Unwanted Charges

psaiya

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra

I am using a Vodafone Postpaid no. I wanted to convert the number from postpaid to prepaid.
The executive at the vodafone gallery asked to bring the SIM card and some documents for the same.
On the day of visit they tell that you have to come after the billing cycle date only.
Next month I visited after my billing cycle date and the executive gave me new plan with rental Rs. 99/-. Also I have asked him to stop all the other services such as Itemised Bill, VoiceMail, etc which was charged to me unnecessarily.

The next bill which I got was charged with 199 rental and also was charged for Itemised bill, VoiceMail. Again I visited and the executive told that I will waive off the extra charges which are charged.
However after few days the issue remained the same and it was not waived off.
Again I visited the gallery, and the senior executive told that he will to it by today only and it will reflect on your account within couple of days.
However now with the bell it is still not done.

In their system it is mentioned that the waive off needs to be done, however I have still not recieved it.

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Aug 13, 2020

Complaint marked as Resolved

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