[Resolved]  Vodafone Bills — Bills not delivered in time

Managing Director,
Vodafone

Dear Sir,

My name is KG Pankajakshan and holder of the mobile no [protected]. I don't know whether this letter may reach u or not because of the bureaucracy existing in ur organization. I have facing a perennial problem of not receiving bills in time. Every month I have to make calls to your customer care centre or make representations to your Vodafone store in Sector 12, Dwarka. Every time they say they will take care of it. My dear it is very very difficult to speak to a senior official in your prestigious organization there because it is blocked in between. I find the call centre useless as my problem is not resolved till date. After numerous calls they commit to send a duplicate copy and there by a waiting time of 7 working days. Pl note that I make the payment before time just by looking at the intimation in the mobile phone instead of proper bill.

Your couier Service BSA have a track record of either delivering late or not delivering to the customer. They show bills as delivered using false signature on their receipts. I have brought to the notice of the management the bills shown as delivered but not delivered to me (shown as delivered using false signature of the customer by the courier boy). I asked twice at different times for six months record of delivery details of my bills, it was found the courier putting false signature of the customer and showing as delivered. This is known to courier agency also and also to your management

On the month of June when I asked the supervisor of the local BSA Agency why there is delay on delivery of bills he said he told "Ihna hi hoga, hum be insan hai" and told me rubbish which I borught to the notice of you management but no action was taken.

This time my bill for August received and it turned out to be of July instead of August. Great. !!!!

My dear please note I am one of the oldest customer. It is not duty to write and complain to you every time. I am waisting my time for this. If you do not taking it seriouly and resolve it immediatly once for all I have no option but to change the service provider.

One request your help line 111 and 198 is very confusing. I could not get to a customer care executive to talk about the problem. It should be user friendly.

Request pl send me a hard copy instead of soft copy as I do not have access to computer

Regards/kg Pankajakshan
[protected]