Vodafone / Blackberry Pearl 8100 handset — Damage of Handset by Vodafone / Blackberry engineer

Dear Sir,
I had logged a complaint to Vodafone Relationship manager (by email) on 3rd Apr 09 regarding my handset Blackberry 8100 Pearl, technical problem as under.

1. The instruments gets switched off during conversation even when battery is almost at 50% strenghth.
2. The shift key is not functioning.

To my surprise i was informed verbally by them that my handset is beyond repair due to some liquid discharge which is not accepatable as my handset for perfertly alright apart from the above two defects. It seems some engineer of Blackberry while trying to check / repair has damaged my handset totally and now they say that it is my problem. After my continous follow up and conference call with Blackberry engineer and vodafone Relationship Manager i was told by the Blackberry engineer that he cannot do any think and my handset has now become beyond repair. I have paid Rs.24990. for this handset and in less than 2 years when i send the handset for minor problem thay have totally damaged it & made it irreparable. While handing over the handset i was using my handset perfectly fine apart from above 2 issue. It is now 4 months passed and now the Vodafone writes to me that they can provide the handset at a cost of Rs.11000. which is simply unacceptable.

I would need your help to resolve my problem as there is negligible effort from Black berry and Vodafone too to resolve my problem and provide me my handset back / replace the same with a new handset.

Thanks & Regards,

Hamid Zoha
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