Vodafone / Bonus Recharge — careless customer care

Address:

Thrissur, Kerala

From,

V.A.Srijith

Mob: +91 [protected].

Dear Sir,

As I called Vodafone customer care 0n 17.03.2011 and a lady spoke to me, I asked her that I have got 250 local & national free sms balance in my mobile, so need to recharge again for rupees 47 to get 4700 loc & Nat sms free, is it possible to add my 250 balance free sms to 4700sms if I recharge now for Rs.47. then that lady told definitely it is possible if you activate the free sms from your mobile by dialing *555*47#, I did the same and Rs.47 deducted from my mobile, but 250 balance free sms not added, then again I called customer care & complained regarding my 250 free sms is not added with new 4700 sms then that lady told she will activate that & after finishing this 250 free sms automatically the 4700 free sms will be activated. On 19.03.2011 the 250 free sms has been finished, and started to go Re.1 for every loc sms & Rs.1.5 for Nat sms, Again I called customer care and informed 19th 3 times, 20th once & 21st mar 2011 once, after shouting only they activated that too by canceling my old 250 free sms.



I lost my money from my mob for sending sms on that 3 days, and I lost 250 sms which I paid money on 22nd feb 2011, and mentally I suffered on 20th March 2011 that day was Ind vs WI world cup match, I was unable to send scores for my National friends who were asking me. Because of careless vodafone Kerala customer care peoples.