[Resolved]  Vodafone — Wrong system and foulmouthed Customer Service center

I am Vineeth from Bangalore. On 8th nov 10.26am I made a call to a mobile number. The call lasted for about 58 sec. But I was charged Rs 1.20(3 mins) as where I should have been charged 40ps only... When I called the customer center at 10:38am I spoke to one named "Irfan". Not only he couldn’t help me out he used abusive language. When I asked him to transfer the call to any senior he dint do that rather used foul language. Not even prepared to take my compliant he cut the call. Again I called the customer care a lady answer the call. Even she was not prepared to transfer the call to any senior. Later she called a liar and cut the call.

Is this way you handle you customer's problem. While making call to customer center it says your call will be recorded. But I don’t think it is recorded nor any action is taken on people who just sit there and do nothing.

It is a black mark on Vodafone that being a global company. They can’t satisfy their customer. It would be great if you can teach your call center people how to talk to a customer. And let them know that customers are not on their mercy, but the other way...

Thanks for the hopeless and sour service offer by the company and its people...