Vodafone — Happy to help ...to give one a nightmare

Happy to help. But at what cost?

That’s all I ask.

I come to India once a year and my clear choice of telecom network is Vodafone-aka-Hutch-aka-Orange. I never had a cell phone when it was MaxTouch, how I wish I had one then.

However, here I am, an NRI to get wedded on the 30th of Nov to a pretty Mumbai-based girl, whom I cannot have a chat with when I’m shopping in a mall. Running around managing hundred things required for a wedding, but all I get to hear my lovely’s voice is post dinner when I reach home.

I bought an expensive phone en route Mumbai from Dubai but all I can do is stare at it all day to see the message wipe one day ‘SIM CARD REGISTRATION FAILED’.

A CSA tells me I may not be able to help, CSA no. 2 tells me its 'cos I didn't pay the bill from Jan-Apr...well hullo...i just got this no. you crack pot (turns out it belonged to some Anjum earlier who applied chuna to the company and fled. So technically, its not a new connection. The SIM comes with an assurance that I may get calls from her boyfriends later too)

BUT the biggest question lies Why? Why? Why? Where did the dog suddenly disappear? Oops, I didn’t know that the dog doesn’t help Andromeda…Holy crap. Now what? CSA no. 3 helped me realise the nightmare. He should get a raise. I'll pray for him.

Happy to help doesn’t really turn into a help but a nightmare of 48 hours. Had someone just told me that it would take 3 hours if I walk into a Vodafone Shop instead of 48 hours via ‘Customer CARE’, I would have opted for the obvious.

I’m sure you may not be able to turn out an ad in the paper tomorrow for this, but save the inconvenience for someone else in the future.

Thanks.

Yours dedicatedly,

The-Call-me-call-me-i-wanna-hear-my-phone-ring-kinda-guy