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[Resolved]  Vodafone — Request to remove the Co. Name from the Monthly Bill

Dear Sir/Madam

This is regarding conversion of Corporate connection into Individual Connection, I would like to highlight that inspite of continuous follow-ups & reminders, nobody is willing to take the responsibility in resolving the issue.

Initially lots of mail & verbal communication have already taken place between Vodafone Corporate Care, Mr Vishal Sharma (TV Today) & Mr. Parminder (Relationship Manager of TV Today). Mr. Vishal Sharma from TV Today has already given the written confirmation to convert the same into individual name as I have already resigned from TV Today on 13th April’07.

After that I got a confirmation mail from Vodafone on dt. 9th Jan’09 that connection has been converted from COCP to IOIP but my Vodafone Bill is still coming in the name of TV Today Network Ltd. For this I had requested so many times to Vodafone to remove the name of the company from the bill but no action has been done so far.

Then on 17th Jan’09, I personally visited Vodafone Preet Vihar Store & met with Ms. Swadha to remove the name of TV Today Network Ltd. From the Monthly Bill. Upon her request I had submitted necessary documents (mail copy recd from Vodafone, copy of the resignation letter of TV Today, copy of driving license ). She assured me that the query will be resolved with 48 hours & the name of the company will be removed from the bill. After that I had checked the same on customer care on 19th Jan’09 & then I spoke to Mr. Venkat on 21st Jan’09 for the same. As per Mr. Venkat, no such instruction was provided by Vodafone Preet Vihar and for this Customer Care had sent two reminders to revert on the same, but still there is no action.

Finally today i.e on 24th Jan’09, I again visited Vodafone Preet Vihar and met with Mr. Hitesh & asked about the same but no satisfactory answer has been given to me. He told that he will forward the previous request once again & you should wait for another 48 hours.

I regret to say that Vodafone has given me lot of tensions & are delaying the matter w/o any valid reason. Either the Vodafone is not willing to resolve the issue or somebody wants to make money in resolving this issue.


Looking forward to hear you soon

Thanx & Rgds

Sunil Sachdeva
(M) [protected]
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Complaint marked as Resolved Aug 14, 2020
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    Vodafone India
    Customer Care Service
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    37%
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    7930
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