Vodafone — conveyed wrong statement

My mother was using vodafone postpaid plan talk249 and to change the other plan the new postpaid connection is given though the new plan can be changed on previous number itself...the wrong information is given to her that to change the plan the new number will be given.
for new plan they charge Rs.250 which is of no use...i have lodged my complaint 10 days earlier and also on last week...my complaint no is [protected] and new given phone no is [protected]...i want to permanantly close this new no and also this money should be either refund or transfer to my some other no...pls. help me in this case.

my name is Anu Duggal
contact no. [protected]