Vodafone — Excess billing and disconnection of services-

This complaint is regarding Vodafone Hyderabad
I have taken a vodafone connection on 20th Feb, 2009 (Biggest mistake of my life). I have got my black berry services activated by paying Rs.6999 as annual rent. I have received a call on 9th March, 2009 that my accountlimit is exceeded as my current outstanding is Rs.1990 after adjusting Rs.6999/. I was shocked to hear it and asked her to check my bill. Then I have checked online bill (after great effort) and I found out that even after paying Rs.6999 annual charges for black berry I was charged monthly rental for blackberry of Rs.899/-. Then I written to customer care and also nodal officer. On 10Th March, they disconnected my services. I have called up customer care and informed him that bill is wrong. However he was not able to help me out and he simply told me that sir if you want to activate service please make payment. He told me that I understand that you have been billed excess and also it is very clear that there is excess billing but still you would have to make payment to activate services

Is this not some type of goondaism. You bill the customer whatever you want and then ask customer to make payment, after you make payment, we would reveserse extra charges. This is a clear loot.

I have never got so much frustrated in my life but today Was the day when I have realised that in 29 years of life I have made my first mistake by choosing vodafone. Please never select vodafone. Even after reading this if your buying vodafone then you are biggest fool

Regards

Amit Jain