[Resolved]  Vodafone — Incorrect Bill amount + payments

Hello,

I am a user of this service since 5 years .Its was BPL then HUTCH and then Vodafone .

I had a very bad experience last month.I have a maharshtra co-orporate card and the mumbai roaming
is free for this .The incoming should never be charged.

My sister was admitted in mubai hospital in Jan 2009 for almost 22 day and i was staying with her in the
hospital.Somehow, i didnt have the option of Vodafone when trying to select the network manually.I have never changed the setting myslef and this option was available before this incident .The Auto selection showed VODAFONE -IN and hence i assumed that this may be some technical change form them as myself had never request anything in this .

After some days, i still reported this to the Vodafone center in Vasai where i went to pay my bills.The person told me that i wont be anyways charged extra for any incoming call and hence i payed my bill for JAn Rs4000.

When i retuned back and checked my bill, the incoming call were charged Rs. 793 and also the outgoing were charged more as in roaming .When i called Customer care i was given an email -id to whom i should write my complains.

I wrote them the complete incident .After 3 days i received a call that i have to pay the amount and that this may be due to some technical issue .Till date the issue is not solved !!!


Please help me .Rs.4000 is not the problem, the problem is wrong charges...

Thanks and Regards,
Nandini.